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HTC Rezound issues
jpuac
Member

I got an HTC rezound replacement after having to replace BOTH the old phone and the battery.

Now the new one, can not get a charge, or come back on. The phone's screen was already bad when I got it, I know it's not a battery issue, but I am getting a little frustrated that this new one will keep a 7hour battery life, but then shut off randomly and not come on at all, even when I try the take out everything including the SIM card and just plugging in the phone itself method. I can't seem to get it to factory reset, I've tried. I've switched the network, turned off fast boot and sleep mode.

The thing is--it will turn on four hours after I've toyed with it and even then turn on with less that 30% battery. I do not know if to call Verizon technical support and just get them to send me another replacement for this one that I haven't even had for two full weeks.

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Re: HTC Rezound issues
vzw_customer_support
Customer Support

Hello jpuac,  I can only imagine the amount of frustration this has caused!  You stated the battery you are using now is a new replacement?  When the device is on it will not let you choose the option to factory reset?  Please keep me posted on the status of your device so we can work toward a solution.

Thank You

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: HTC Rezound issues
jpuac
Member

YaleK_VZW Yes, this is a new battery with the replacement that works perfectly fine. I could even charge it on the old one when I had to transfer my files. The device will not let me attempt at any forms of factory resets

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Re: HTC Rezound issues
Notpcfm3536
Member

I have been having a similar problem with my Rezound where it will not turn on after a random shut down. Received some advice from a family member working for a company that does some kind of testing for Google Inc.

She explained to me if the phone is still stock "NOT ROOTED" more than likely one of the user apps from the Google Play Market that was released from a private developer/themer may have a issue with it. If it remains running in the background after closing the app, it could be accessing certain device functions such as internal/external sdcard and or one or more of the system partitions on the phone. She told me to unplug the phone from the A/C charger, pull battery external sdcard and sim card. Then use your computer or laptop to check the external sdcard from phone, for errors, then do a Disk Defrag if not for anything to clean up the card by straitening out all the data, "You know what I mean".... After that, re-insert the sdcard, sim card and battery "but DO NOT plug in the charger" Let phone sit for a few seconds then push the power button. She told me not to hold the power button down till phone boots, but to just press it and let go. Phone should boot up in a a few seconds. When the lock screen appears let the phone settle for a minute or two before heading to your home screen. Then atempt to do a Factory Data Reset. Once phone re-boots back up, again let it settle first. Start from scratch downloading your apps from the market "NOT BACKED UP APPS" and only trusted apps you know are safe and bug free. If you use a app backup program ie: Titanium Backup or one of the non rooted apps, re do the backup app process again to. Some people say they still get some lag of performance and experience random shut downs if they don't wait first at the lock screen for a minute or two allowing startup apps to finish loading and settle. My self, that was only true if my phone was rooted and flashing a new rom and/or kernel.

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