HTC Rezound loses network signal

I have noticed this quite frequently and of course at the most annoying moments. I have a reconditioned Rezound and over the last few weeks I am often opening up an app including the stock browser and google play and it can't find the network connection. The phone showed it just an instant before. Then the connection seems to become very flaky. There is a side of me that wants to reboot the phone (see the next paragraph) but I am very gun shy of that.

I have put routinely my phone into 3G mode both to get around the data drop issue and to conserve battery. One time two weeks ago I did this and the phone started responding very slowly, so I rebooted. When I rebooted it, it started the nasty boot loop (don't reboot your Rezound in 3G at this time). An hour and a half at Verizon corporate store with them on the phone with Verizon tech support, dozens of battery pulls, radio upgrade, a new sim card and then a factory reset (by then they had to charge the phone to do the reset since the battery was drained to 17%) - and the phone was 'usable' again but the network dropping issue continues.

I have started searching for a fix. I am wondering if I should look to get a new back, maybe that is a quick easy fix. I am not fond of the standard answer of 'wait for ics'. I will be happy to see ics come but until it is ready, I am struggling.

Thoughts?

kaokokung

I am having this exact same issue as well. We've done a soft reset, a hard/factory reset, replaced the SIM card & I've gotten a replacement and it still has the same issue. It occurs regardless of whether I'm in a 4G or 3G area & regardless of what city I happen to be in. A tech at one of the stores adjusted the network setting & this still didn't correct the issue. I got this phone just over a month ago & feel frustrated too because now I'm probably going to be stuck with this phone for 2 years. I like the phone itself, I just want this issue resolved but no one at Verizon seems to have any idea about why this is occurring nor do they seem to want to try to figure it out.

CharmingPhlsphr

I had the same problem on my Rezound until I took matters into my own hands back in February or March, because I couldn't wait for it to happen on its own. I cannot give the full details on here, even though they are harmless, but it resolved the incredibly poor network stability that affected two, separate Rezounds equally. It made the Rezound the phone that it should have been in the first place. PM me and I can offer you guys some guidance, if you want.

CharmingPhlsphr

There are many spots online that indicate the new ICS update improves the radio on the device, allowing greater stability on 4G. This would imply that the original state of the phone or the radio was less than what it needed to be to run reliably. Great phone, but without ICS, it is virtually unusable.

Hi, I just joined the forums for this exact reason. Can you PM me and help me? I don't even know how to PM, I just get the option to follow you.

Please help. I really like this phone but the dropping of my signal when I am on mobile hotspot is terrible. =(

Hi davidnunola! We are both lost souls at this point. I am not sure how to PM, yet.

I think charmingphlsphr has maybe some ideas on how to get the data issue solved. Hopefully we don't have to wait for ICS which is rumored to be available (not sure if it will be on our phones by then) by the end of July.

On other boards, people have been calling Verizon directly. It seems that mostly they send you a reconditioned phone which might or might not work. But it might be an idea.

I am not certain how to PM - I have requested to follow you as that seems to be the way of doing direct communication. Thanks in advance for your help.

demmo86rt

Yes, you have to follow another user (and they have to accept it), then you are given the option to direct message that user.

I have been around other forums just browsing this topic and this problem has been reported as far back as December. That is really poor. Most people believe it is the app while some say they modded the case to make it work. Some people say a new SIM card fixed it.

This is my favorite phone from Verizon. I don't like the awkward shape of the Razr, and the rest are just too large and getting larger. I don't understand why Verizon doesn't just get this fixed. It's no wonder they dont push this phone as much as the Razr.

They probably know about it and blame HTC while HTC is probably sitting back and blaming Verizon.

And the losers are all of us.

I'm totally going to ask for my money back for the Mobile Hot Spot if this keeps up.

I have the same problem. My internet goes off and on randomly, usually from 4G to nothing. I starting uninstalling everything to see if it was app related. No improvement. Called verizon and was sent a replacement phone the next. Out of the box, with no apps installed, the new refurb phone did the same thing. So I called verizon and they concluded that it must be the SIM. Today, I had the SIM installed with no improvement yet again. Tonight, I will take apart the back (antenna) of mine and my wife's rezound and compare the continuity of the antenni.

As an added bonus, my new refurb phone has an issue with the proximity sensor at the end of a call. The screen will not automatically turn back on when I pull it away from my face. Sometimes the buttons will turn on display and other times it completely locks up until I plug it up to a charger.

I am not having a rezounding experience with this phone.

I know it's premature because I just tried this but I decided to try switching my mobile network back to CDMA and then turning on my HotSpot. So far, so good.

20 minutes streaming netflix without a drop on my laptop via HotSpot. I know this isn't really what we're paying for, but if you love the phone enough to make the sacrifice, it might be worth it?

I will update this thread later after more attempts. My plan is to switch to CDMA for 3G while I need the HotSpot and then switch back to 4G when I turn HotSpot off.

Is it a pain in the arse? Yes, but I think I can make the sacrifice. I really do like this phone everything else considered.

Well, not five minutes after that post did the connection drop. So..........

I'm thinking this: if 4G is because of the SIM card, and it still drops in 3G, then I have to think it has to do with the antenna or the HotSpot app.

I think if it fails on both 4G and 3G, I can rule out the SIM card, right?

Sounds like a possibility. Maybe it is the antenna which is in the back cover.

Lastnight: Well I compared my antenna to my wife's; no noticable difference. I tested both for continuity and both were perfect. You can rule out the back plate (antenna).

You can also rule out the SIM since I replaced the SIM yesterday on a brand new refurb.

Today: I spent 1.5 hours with tech support doing everything including pulling the SD, running in safe mode, and doing a factory reset. No imporvement. Phone number 3 coming tomorrow.

So you can also rule out SD or viruses.

Side note: My proxoimity sensor never improved with all of these test.

I am getting tired of setting up new phones.

So what does that leave now, just the app?

The problem is internal with the hardware or firmware.

So, anyone else try out another phone or considering it?

The only one that fits the physical attributes that I like is that LG phone and I'm not interested in switching to that.

I wish the DroidX would be 4G but I guess I will have to try the RAZR.

This really sucks.

WHOA

@#!!@$!#!

I am following you now, but it still wont let me send you a direct message. I would love to know how you fixed this - probably a few others would as well. Can you PM me?

Well I just got charmed. I'll admit it. I went in to exchange the Rezound for a Razr Maxx. First off, the price was 299.99 which I didn't expect. Then, the manager told me that he has been getting complaints about the 4G dropping for over 2 months. He says he gets it on the Razr Maxx, the Incredible, and the Rezounds as well as other 4G devices. He says Verizon is working on the towers and that the reason for that is an expected release of the iPhone 4G in September. He said I could cancel the HotSpot feature and I'd be credited back the charge but he basically said that any phone I take home today will have the problem.

I'm totally happy with the Rezound so I plan on dropping the HotSpot feature. Everything else works fine for me so it is what it is. If it gets fixed via OTA before then, cool, but the guy says that Verizon won't launch the iPhone 4G with these problems so you can believe that if you see a launch date, the problems have been resolved.

We'll see about that......

I've had my HTC Rezound ever since November 2011 and NEVER had this issue until recently when I bought the extended battery. I cannot believe I went this long without buying it, it's such a huge improvement in battery life! But, with this suspected back battery cover wielding the antenna problem, I think I'm starting to lose my 4G connectivity because of that issue alone. My back cover isn't as secure as the original and clicks when I am holding it. I am going to return my battery cover and battery itself and let you know if my 4G connectivity issue is resolved.

BishopnSTL

I too am having the issue in St Louis going from 4G to nothing. Started about 2 or 3 weeks ago. Tried a hard reset and still the same. Have yet to find a resolution. Is this happening with anyone who has <deleted>? My OG Droid never had a data loss issue and I live in the same area. "Oh cell phone Gods, please bring me a resolution"! "Or at least credit my account"!!!

<Post edited to comply with the .>

Message was edited by: Verizon Moderator

Like this post if you went from an OG Droid to a HTC Rezound. I feel like a lot of us have.

demmo86rt

Nope, Eris.

gjrscribe

I sent a letter to Verizon...having all the same issues and am not satisified. Of course I got no answer or renumeration for the time and trouble of not having access, well, almost ever! I even sent links of this forum and another page on Verizon's site so they couldn't tell me this is something they've never heard of!

Here's the most interesting part of the reply...not sure what to believe anymore.

"I have reviewed our internal systems to locate additional information about reports of this issue and I was able to find several. There has been a spike in these reports over the past few weeks and the issue is currently being reviewed by our network technicians, as well as HTC. There is not an official resolution at this time, but we are working diligently to resolve the issue and HTC is planning to accommodate the fix in their next software update. I sincerely apologize for any inconvenience this has caused you in the meantime."

Thanks for nothing, Verizon. And what about the ICS update HTC posted and then pulled???? Come on VERIZON!!

I've been having the same issue since I have had the phone. I have called customer service numerous times, replaced SIM cards, done several master resets (VERY annoying) and have gotten three replacement phones. Still having the same issue. Sure I can work around by turning off LTE, but why buy and pay for a service that I can't use?!

I haven't read though all the related posts, but the problem, as I see it, is that it has trouble switching from 4G to 3G, but no one from VZW seems to acknowledge this or admit that there is a problem.

I'm not so sure that it is a problem with the handset or the 4G network in general. It takes an act of congress to get support to open a trouble ticket for the network, so that if there was a 4G problem, it actually never goes on record.

I keep hoping that the ICS update might correct the issue, but if that doesn't come soon, I am going to try to get a replacement to a newer model or get Verizon/HTC to spring for a new One X.

i did, too. miss my keyboard. :smileysad::smileyhappy:

DITTO!!!

my first replacement phone fixed the reboot loop (a known issue, btw). on my third phone now (or fourth...starting to lose count, lol)

You know what I just realized...if we're having all of these connectivity issues with mobile Internet, how in the world are we going to be able to consistently download nearly 500MB from both Verizon and HTC combined over an OTA update for our phone and not lose any important files?!

i thought it was only one massive compressed file from verizon, but i don't know for sure. Speaking of which, I was getting Server Unavailable up until this morning when checking for the update. Any one else? Was hoping they were getting prepared for our OTA.

Mine is just "Checking for new software..." and won't do anything else. Even after 10 minutes...

DzNts

I'm also in STL, same issues. Tried 2 brand new rezound phones. Had the same problem with both, but I love the phone besides this and I can live with 3g most of the time with the radio working so well, till I find a workaround.

jpolizo

I am on my third rezound. The first one went into reboot hell. The second one couldn't get WiFi working straight out of the box. This one has worked fairly well with occasional reboot to death episodes. However, this one has been rock solid on the hotspot functionality and I've often had better connecitivity at work using 4G than the corporate network offered.

About ten days ago, it started dropping 4G connections. I noticed it first with Pandora where I coudn't get through a song. It would die then come back and start something else. I'm currently on a trip from San Francisco down to San Diego and it doesn't matter where I am, I can't keep a 4G connection running. I can be sitting there with five bars of signal, 4G, and a download speed of 28Mbps and then it just drops to no connectivity. San Diego was always great for 4G and now it is useless.

This thing has become basically worthless for data.

Seems like there's enough folks reporting this to start raising some hell.