This phone is just an expensive piece of junk. It works great for about 3 months and then begins acting like the cheapest computer ever made. I will NEVER get another phone from the Android series and because of this piece of crap, I am thinking of changing carriers altogether. And I have been with Verizon since 1996. What a shame. Verizon should be ashamed to even offer this piece of junk.
That's unfortunate. Both Rezounds I have owned (one was an insurance replacement after dropping the original) have been absolutely perfect.
Maybe if you described the problem you are having, someone here might be able to help you find a solution.