HTC Rezound update has shortened battery life and causing device to run hot anyone having issues?

[tloyd]

I removed all apps, turned off 4G services, wireless, bluetooth, and updates. Phone had a full charge but ran hot from 5:45am to 9:00am-ish 27JAN12 before powering off. Several times i used task manager to kill Blockbuster, Verizon services, and any additional app that I have to keep but still coming back to life. What did this update do to my phone? Without performing a factory reset what should I try? Verizon forums lead to no other issues. So looking for support or info for this device since I thought this was a carrier update not an HTC update.

[budone]

I would look and see what the uptime and active time are under the Battery option under Main, Settings

Also see WHAT is using the battery the most

[tloyd]

Up time: 4:45

Awake time: 2:47

All Apps from ES Task Manager

Apps

Facebook

Google Search

Home Personalize

HTC Report Agent

HTCDm

Mobile IM

My Verizon Mobile

Open Sense Plugin Manager

Package Access Helper

Package Installer

Settings

Slacker

Sound Set

Tasks

Updater   

Verizon SSO

Voice Search

Wallpaper

I kill all tasks but Verizon and HTC REQUIRED Apps every 15 minutes. Tidbits is assuming since I have 13 years of OS experience on almost every version of OS and IOS. I unloaded a lot of apps that couldn't help me. This phone was running fine until 3:30pm CST when I recieved a push for the update. I went running using Endmondo and it died. I charged it cleaned apps and turned it on. 3 hours later I'm down to 9% and never used it. GPS and Blue tooth off. Wireless on at home. Only have to charge once a day before this unless conditioning. It could have been a tower issue but happen when I was at the Airport with full signal today.

[tloyd]

Battery is at 41% stopped charging at 3:30 when I arrived home.

[Wildman]

tloyd wrote:

Up time: 4:45

Awake time: 2:47

All Apps from ES Task Manager

Apps

Facebook

Google Search +

Home Personalize +

HTC Report Agent  +

HTCDm +

Mobile IM +

My Verizon Mobile

Open Sense Plugin Manager +

Package Access Helper +

Package Installer +

Settings +

Slacker

Sound Set +

Tasks +

Updater   +

Verizon SSO +

Voice Search +

Wallpaper +

I kill all tasks but Verizon and HTC REQUIRED Apps every 15 minutes. Tidbits is assuming since I have 13 years of OS experience on almost every version of OS and IOS. I unloaded a lot of apps that couldn't help me. This phone was running fine until 3:30pm CST when I recieved a push for the update. I went running using Endmondo and it died. I charged it cleaned apps and turned it on. 3 hours later I'm down to 9% and never used it. GPS and Blue tooth off. Wireless on at home. Only have to charge once a day before this unless conditioning. It could have been a tower issue but happen when I was at the Airport with full signal today.

You do know that you are force closing system apps, all the apps but 5 or 6 is required for the system to function correctly and if you are closing these regularly this is your main issue...

All items with a plus next to them are system apps and should not be closed.

[tloyd]

Neato, gold star! You didn't read were I stopped killing apps and never closed any system apps right? Like Google, HTC, or Verizon because all three have a reason for being there? Look just below the apps and how I stated that in the post. Also, I used HTC forums to verify system apps that's why they're running.Thanks for the plus's though they look cool.

I now know more than I ever wanted about Google's version of Linux, Googux.. Linoog.. Please post helpful information. Posts here and on HTC forum have isolated it to the VLA not allowing the phone to sleep and over polling the verizon towers. We found this after budone advised of a battery app to monitor usage on the device. VLA and phone usage was up to 24% and thats on 29 minutes of talk time between two full charges which led to looking into what was utilizing the radio. App killing was to see how often they restarted and why, since I don't have developer access. I'm limited with tools and looking for viable ones without rooting and killing a warranty that may be used shortly.

Do you have any other way to see how often an app is utilizing resources or baseline for how often they run? That could be helpful! Or why I, the customer, am troubleshooting a Verizon/HTC issue?

[jay_s]

tloyd wrote:

Neato, gold star! You didn't read were I stopped killing apps and never closed any system apps right? Like Google, HTC, or Verizon because all three have a reason for being there? Look just below the apps and how I stated that in the post. Also, I used HTC forums to verify system apps that's why they're running.Thanks for the plus's though they look cool.

I now know more than I ever wanted about Google's version of Linux, Googux.. Linoog.. Please post helpful information. Posts here and on HTC forum have isolated it to the VLA not allowing the phone to sleep and over polling the verizon towers. We found this after budone advised of a battery app to monitor usage on the device. VLA and phone usage was up to 24% and thats on 29 minutes of talk time between two full charges which led to looking into what was utilizing the radio. App killing was to see how often they restarted and why, since I don't have developer access. I'm limited with tools and looking for viable ones without rooting and killing a warranty that may be used shortly.

Do you have any other way to see how often an app is utilizing resources or baseline for how often they run? That could be helpful! Or why I, the customer, am troubleshooting a Verizon/HTC issue?

Have you passed this along to Verizon? As I've indicated they opened a case for me on this, and even brought HTC into a conference call. They can see the vast number of "1" ratings on the VLA update. Yet, it doesn't seem to be affecting every phone or not every phone the same way. My phone goes to sleep just fine (at least appears so). Others have posted no impact at all after the OTA, so there is another characteristic to this I think that has yet to be uncovered (although I agree I think the root is VLA).  Again, if there is something you've worked out I don't think it can hurt to pass it along to VZW.  I'm not sure posting it here guarantees that.  🙂

Jay S.

P.S.  Which battery monitoring tool was being used that showed VLA?  That could be helpful to know.

[Tidbits]

Have you tried using your phone until the device dies. Once that happens remove the battery for 10 seconds and putting it back in? Does the % goes up by a lot or does it start at 4% or less? Could be a battery calibration issue. Keep found the above if it is higher than 4% then charge it with the device off to full.

[budone]

jay_s wrote:

tloyd wrote:

Neato, gold star! You didn't read were I stopped killing apps and never closed any system apps right? Like Google, HTC, or Verizon because all three have a reason for being there? Look just below the apps and how I stated that in the post. Also, I used HTC forums to verify system apps that's why they're running.Thanks for the plus's though they look cool.

I now know more than I ever wanted about Google's version of Linux, Googux.. Linoog.. Please post helpful information. Posts here and on HTC forum have isolated it to the VLA not allowing the phone to sleep and over polling the verizon towers. We found this after budone advised of a battery app to monitor usage on the device. VLA and phone usage was up to 24% and thats on 29 minutes of talk time between two full charges which led to looking into what was utilizing the radio. App killing was to see how often they restarted and why, since I don't have developer access. I'm limited with tools and looking for viable ones without rooting and killing a warranty that may be used shortly.

Do you have any other way to see how often an app is utilizing resources or baseline for how often they run? That could be helpful! Or why I, the customer, am troubleshooting a Verizon/HTC issue?

Have you passed this along to Verizon? As I've indicated they opened a case for me on this, and even brought HTC into a conference call. They can see the vast number of "1" ratings on the VLA update. Yet, it doesn't seem to be affecting every phone or not every phone the same way. My phone goes to sleep just fine (at least appears so). Others have posted no impact at all after the OTA, so there is another characteristic to this I think that has yet to be uncovered (although I agree I think the root is VLA).  Again, if there is something you've worked out I don't think it can hurt to pass it along to VZW.  I'm not sure posting it here guarantees that.  🙂

Jay S.

P.S.  Which battery monitoring tool was being used that showed VLA?  That could be helpful to know.

I suggested the, 'Battery Monitor Widget'.

[tloyd]

Battery monitor widget showed phone usage at 24%. AnTuTu help analyze battery. I have factory reset the phone but believe it was ASTRO file manager to view CPU usage and cached. VLA was running multiple instances constantly and would not sleep before factory reset. Why I don't know and probably never will. I have slowed on the testing since I have tons of work of my own and this phone was just for fun.

Verizon store did nothing and said that the OTA was not having issues the weekend I brought it in. After reading numerous posts and having some data I will at least try for a new battery since charge is only going to 98%-99%, even after bump charge(budone thanks again)

[budone]

tloyd wrote:

Battery monitor widget showed phone usage at 24%. AnTuTu help analyze battery. I have factory reset the phone but believe it was ASTRO file manager to view CPU usage and cached. Thought you used System Panel Lite. VLA was running multiple instances constantly and would not sleep before factory reset. Why I don't know and probably never will. I have slowed on the testing since I have tons of work of my own and this phone was just for fun.

Verizon store did nothing and said that the OTA was not having issues the weekend I brought it in. After reading numerous posts and having some data I will at least try for a new battery since charge is only going to 98%-99%, even after bump charge(budone thanks again)

WHAT is VLA????  I am sure you said in one of the early posts.....

[Tidbits]

Verizon Location Assistant.

[budone]

Thanks Tidbits. Is that the VZW GPS setting??? The one I never turn on???

[Tidbits]

I think it has a thing to do with VNav.

[budone]

hmmmmmm. I know every HTC I have had.....all three of them, there have been three GPS locations options that could be turned on.

• VZW Location Srv
• Google Location Srv
• Standalone GPS Srv

I never could think of a reason to have the VZW one on, so it never has been.

I'll shut up now, did not mean to try and hijack the thread.

[Tidbits]

I think what is happening that VLA uses the same libraries as the GPS so it's running but it's not running. It is supposed to be loaded then cached and not running until run time from something like the weather clock, Facebook, etc. Even if you uncheck the option it should still load due to the use of libraries.

[jay_s]

budone wrote:

Thanks Tidbits. Is that the VZW GPS setting??? The one I never turn on???

I've read in other threads and forums (as well earlier in this thread) that it may also serve some function with tower switching, but I'm not sure.

Jay S.

[Wildman]

If you noticed that all the apps you listed was system apps most users would come to conclusion thst the Task Killer wasn't needed, since it is clear you do not want a answer, you want to complain, have at it because you seem to do it so well...  Dont worry about me attempting to answer your question..

Hope you find a solution... 

[budone]

Wildman wrote:

If you noticed that all the apps you listed was system apps most users would come to conclusion thst the Task Killer wasn't needed, since it is clear you do not want a answer, you want to complain, have at it because you seem to do it so well...  Dont worry about me attempting to answer your question..

Hope you find a solution... 

I talked him out of using a Task manager about 3 pages ago. At least my take was that they quit.

[tloyd]

Ahhh, thanks...for reposting with the plus signs? Why shouldn't I complain about an update ruining my phone?

[Tidbits]

It's your task killing.