An Accepted Solution is available for this post.
HTC Rezound with no internet
bjbrooks
Newbie
‎09-17-2012 07:30 AM

Hello.

I have an HTC Rezound that will not access the internet.  I have gone through and made sure that all the settings are correct as well as pulling the battery and the sim card.  I have full bars.

Does anyone have any suggestions?

Thanks!

0 Likes
2 Replies
An Accepted Solution is available for this post.
Re: HTC Rezound with no internet
demmo86rt
Champion - Level 3
‎09-17-2012 04:24 PM

You may need a new SIM card.

0 Likes
An Accepted Solution is available for this post.
Re: HTC Rezound with no internet
vzw_customer_support
Customer Service Rep
‎09-25-2012 12:36 PM

Hello bjbrooks,

Oh my! I know the importance of being able to connect to the internet on your phone. I appreciate that you've gone through the settings on your phone and have included a few more steps to try.

As demmo86rt mentioned, data connection for the HTC Rezound is managed by the 4G LTE sim card. A great step to try, would be to remove the sim card for 30 seconds: http://bit.ly/PBwegi.

If you are using a widget to toggle mobile data on/off - try this. Turn off mobile data from the widget. Then turn on mobile data from Settings->Wireless & networks->Mobile Network.

Ultimately, a Factory Data Reset would be the final step to take for restoring data connections: http://bit.ly/wLmjGs. Please be sure to back up your contact information, applications, and Google account information, first.

I trust this information will prove helpful. Please let us know if you have further questions.

Thank you,

TanishaS_VZW Support
Follow us on Twitter @VZW Support

0 Likes