Hello.
I have an HTC Rezound that will not access the internet. I have gone through and made sure that all the settings are correct as well as pulling the battery and the sim card. I have full bars.
Does anyone have any suggestions?
Thanks!
You may need a new SIM card.
Hello bjbrooks,
Oh my! I know the importance of being able to connect to the internet on your phone. I appreciate that you've gone through the settings on your phone and have included a few more steps to try.
As demmo86rt mentioned, data connection for the HTC Rezound is managed by the 4G LTE sim card. A great step to try, would be to remove the sim card for 30 seconds: http://bit.ly/PBwegi.
If you are using a widget to toggle mobile data on/off - try this. Turn off mobile data from the widget. Then turn on mobile data from Settings->Wireless & networks->Mobile Network.
Ultimately, a Factory Data Reset would be the final step to take for restoring data connections: http://bit.ly/wLmjGs. Please be sure to back up your contact information, applications, and Google account information, first.
I trust this information will prove helpful. Please let us know if you have further questions.
Thank you,
TanishaS_VZW Support
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