HTC Sync doesn't recognize my Thunderbolt

[rbn226]

When I connect my Thunderbolt via USB, my laptop doesn't "see" the phone.  I'm trying to figure out how to get pictures, videos, and music onto my phone. 

[AZSALUKI]

on the tbolt go to settings-->connect to pc-->default connection type-->and select disk drive. (i think this should work???) then try plugging it into your pc or laptop.

[rbnew226]

I've tried that and it doesn't work.  My phone charges through the cable, but the laptop doesn't recognize the phone driver and my phone doesn't ever show its connected to the PC.  I've re installed them twice.  

[sharilee]

Also tried the settings suggested to no avail.  Windows 7 doesn't recognize it,  tried to download HTC Sync on my pc, but it would\don't download because it's 64 bit OS.  Any suggestions?

[Ruins]

HTC Driver

Try downloading and installing this driver. I use Windows 7 64 bit and it works fine for me. I haven't gotten HTC Sync to recognize my TBolt either, but this will at least allow you to mount your memory card for pictures, music, ringtones, etc.

[marw]

It didn't recognized it immediately (I have Windows 64 bit as well), but ultimately it did. Not sure what I did - but I had the driver installed. I had to plug and unplug the USB cable a few times. Set the connection type to HTC Sync. To copy photos, I just connected it as a disk drive and copied directly into the folder on the TB.

[JimH4662]

Looking through other threads/forums, i found a solution that enabled me to finally get HTC sync to work. You have to have 4G enabled. Using the suggested battery saving tip of setting it to 3g has some glitch that would not let it sync. Go figure.

[sharilee]

Same problem, still havent; figured it out.

[HDthunder]

i power cycled/rebooted my phone and it has worked fine every since. 

[Killy23]

I have the same problem. I have an HTC Thunderbolt, and my PC is running Windows 7 64-bit OS. I am on the network wireless, not 3G. I have set the connection type to disc drive. I have downloaded the HTC Sync driver and set the connection type to HTC Sync. I have restarted my phone. No dice. Does anyone have any more suggestions?

[Ann154]

I too have windows 7 at 64 bit with HTC Sync installed. I only have it installed to get the drivers for debugging.

Every time I connect the Tbolt to the PC, I use mount as disk drive or charge only if I am planning to make screenshots. My computer has recognized the phone almost every time. If it didn't, I would disconnect the phone and try again. It would work the next time.

[#12 · Accepted solution]

Hi everyone!

Has anyone else had success when enabling the LTE/CDMA under 'Settings>Wireless & Networks> Mobile Networks>Network Mode' ?  

Also, ensure the computer meets all system requirements on the HTC Sync website under the 'more' link there.  If you continue to have issues, please contact HTC. They do offer support for their sync products.

Thank you!

[Ann154]

@Adam
What does the (cellular) network mode have to with connecting the phone to the computer to transfer files or sync contacts?

As far as I know, nothing.

[Wildman]

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Ann154 wrote:
@Adam
What does the (cellular) network mode have to with connecting the phone to the computer to transfer files or sync contacts?

As far as I know, nothing.

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I was wondering this also, I experiance this from time to time and also I have issues with SDK connection also but usually a reboot of device resolves this for me but this isnt always the solution that works..  HTC Sybc is as unstable as Motorolas sync app in my opinion..

[ctincda]

I have tried everything that you all have mentioned. I even went to a pay-for program: Android Sync. It didn't work, luckily they refunded my $19.95. I uninstalled HTC Sync and will re-install but from the comments that doesn't work either.  Seriously?  Verizon and/or HTC can't get this resolved?  REALLY?