HTC Thunderbolt: What the fudge?

ih8thethunder · ‎06-10-2011

Honestly Verizon—honestly? One day in March when I was on my way to the local Verizon Shoppe to buy an iPhone 4. I was looking around the store, intrigued by this new 4G LTE (which is the only thing I like about this phone) I started to talk to a salesmen about it who convinced me that this was "the phone to buy". Now after owning this phone for about 2 months now I can confidently say that having a HTC thunderbolt; proclaimed flagship 4G phone of Verizon wireless is worse than owning a dog with down's syndrome.

Now besides how thick and heavy this phone is there are just so many issues with it, the kick stand is rotting away, the battery life is lower than a limbo stick for mice, the screen is absolute crap and considering that it is an HTC sense phone we should have things like HTCsense.com at out disposal but no--big red decided to take the "Oh we could have good features that will make out customers happy but I'd rather just leave them out" rout. Who knew that someone could feel so much hatred for plastic? But what recently tipped the turtle on it's back was that my 4G/3G/1x will not even work anymore, I am paying a fee for unlimited data and it's not picking up anything it use to. What kind of fortune 500 company can get away with selling a heaping pile of poop to customers and advertise it as the latest and greatest technology?

Does anyone know if it's possible for me to go to my local Verizon store and trade this in for another 4G phone or an iPhone?

AZSALUKI · ‎06-10-2011

no. you could've done that within 14 days of purchase. you are now stuck returning it for a different tbolt (if it's not working properly). they will send you a refurbished, like new device. if it worked fine up until recently, then i would try to reset it before you have it replaced. typically you have to go through MANY bad phones (the same model) before they will even consider sending you a different type of phone.

budone · ‎06-11-2011

To the OP, I love all the analogies ya offered.

gina7289 · ‎06-11-2011

After so many replacements they could give u an option to switch into another 4g device like the charge. I'm not sure if I should though. It has less Rom on the charge.

TBhouston · ‎06-11-2011

I don't see your logic there. If you buy a ford and it breaks down under warranty do you ask for a chevy for a replacement?

vereyezuhn · ‎06-11-2011

TBhouston wrote:
I don't see your logic there. If you buy a ford and it breaks down under warranty do you ask for a chevy for a replacement?

I wouldn't buy a ford in the first place

21stNow · ‎06-12-2011

TBhouston wrote:
I don't see your logic there. If you buy a ford and it breaks down under warranty do you ask for a chevy for a replacement?

I'm guessing that if the person bought from CarMax, he would. I'm on your side here, TBhouston. Just thinking that this is the lay of the land in the consumer world these days.

21stNow · ‎06-12-2011

budone wrote:
To the OP, I love all the analogies ya offered.

I was thinking of Dan Rather, myself.

gina7289 · ‎06-12-2011

I only have 3g mind u. I didnt ask for anything. I thought I made that clear. They used to swap u out after so many replacements within a certain period. I don't want to but I pointed it out if u have had a lot of problems. Some would want to if there tired of dropping off phones at FedEx. Have a had 4 major rebooting phones and with 3g3bars not be able to use it to do the internet although good signal. When I charged them sometimes they would shut off. I get 6-7 hrs with the phone not shutting off or rebooting. Wouldn't u think they would feel bad. All these things after update that's officially recalled. I love my phone but I don't love what its done. It died one day after 2 - 3 hrs caught it rebooting 3-4 times.

budone · ‎06-12-2011

gina7289 wrote:
I only have 3g mind u. I didnt ask for anything. I thought I made that clear. They used to swap u out after so many replacements within a certain period. I don't want to but I pointed it out if u have had a lot of problems. Some would want to if there tired of dropping off phones at FedEx. Have a had 4 major rebooting phones and with 3g3bars not be able to use it to do the internet although good signal. When I charged them sometimes they would shut off. I get 6-7 hrs with the phone not shutting off or rebooting. Wouldn't u think they would feel bad. All these things after update that's officially recalled. I love my phone but I don't love what its done. It died one day after 2 - 3 hrs caught it rebooting 3-4 times.

As for what VZW used to do with exchanges, thank the abusers for killing that option.