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HTC Thunderbolt not connecting to 4G

breezy21
Newbie
‎11-12-2013 04:14 PM

Just got the Tbolt and it will only connect at 1x speed. I have 4G and 3G in my area for sure. Please help.

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Ann154
Community Leader
Community Leader
‎11-12-2013 05:47 PM

What is the network mode type under mobile network in the phone settings?

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breezy21
Newbie
In response to Ann154
‎11-12-2013 09:23 PM

It says lte/cmda

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budone
Legend
‎11-13-2013 04:40 AM

Is this a brand new device?

What connection did you receive with your prior device?

Does this occur where ever you are?

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breezy21
Newbie
In response to budone
‎11-13-2013 05:16 AM

No, this is not a brand new device. It is manufactured refurbished. With my prior device, which was a used Droid Razr Maxx, I received 4G lte with not hesitation and I have been in the same area for the last 3 months. I'm hoping the fact that it is refurbished is not the problem because I have read that others are having the same problem with a brand new device.

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budone
Legend
In response to breezy21
‎11-13-2013 05:37 AM

I had a TB for over 2 years and I never had a problem with 4G once it came to where I lived. My thought was the fact it may be a refurbished device and you answered that question.

Have you tried a master/factory reset?

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breezy21
Newbie
In response to budone
‎11-13-2013 05:48 AM

No I haven't. Not sure how to do it.

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budone
Legend
In response to breezy21
‎11-13-2013 05:56 AM

Hard Reset - Thunderbolt™ by HTC

Let us know the outcome

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breezy21
Newbie
In response to budone
‎11-13-2013 08:12 AM

When I do this, what will be left on my phone?

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Ann154
Community Leader
Community Leader
In response to breezy21
‎11-13-2013 05:58 AM

Is this a new SIM card or the old one from your previous phone with an adapter?

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breezy21
Newbie
In response to Ann154
‎11-13-2013 08:09 AM

It is a new SIM card, I got it direct from a Verizon Store.

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Ann154
Community Leader
Community Leader
In response to breezy21
‎11-13-2013 08:16 AM

I half wonder if it wasn't provisioned correctly.

My Tbolt like budone's never had issues with restricting itself to just 1xRTT network. This was with two different SIM cards.

Wonder if it would be worth downloading the LTE Off app from the Play Store and verifying the network mode there.

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breezy21
Newbie
In response to Ann154
‎11-13-2013 11:36 AM

I'll try it just may help. Thanks

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vzw_customer_support
Customer Service Rep
‎11-14-2013 04:34 PM

breezy21, we heard your distress call. I'm here to help. Have you downloaded 3rd party applications to your device? Some application software can affect the performance of it. I recommend that you uninstall any unwanted applications in:

Settings>Manage Applications>tap the Application>tap Uninstall

Once you've uninstalled a few applications, power your device off/on to soft reset it. Keep us posted. We're here to further assist you if needed.

Lasina_VZW
Follow us on Twitter @VZWSupport

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