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HTC Thunderbolt not connecting to 4G
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Just got the Tbolt and it will only connect at 1x speed. I have 4G and 3G in my area for sure. Please help.
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Re: HTC Thunderbolt not connecting to 4G
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What is the network mode type under mobile network in the phone settings?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Re: HTC Thunderbolt not connecting to 4G
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It says lte/cmda
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Re: HTC Thunderbolt not connecting to 4G
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Is this a brand new device?
What connection did you receive with your prior device?
Does this occur where ever you are?
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Re: HTC Thunderbolt not connecting to 4G
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No, this is not a brand new device. It is manufactured refurbished. With my prior device, which was a used Droid Razr Maxx, I received 4G lte with not hesitation and I have been in the same area for the last 3 months. I'm hoping the fact that it is refurbished is not the problem because I have read that others are having the same problem with a brand new device.
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Re: HTC Thunderbolt not connecting to 4G
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I had a TB for over 2 years and I never had a problem with 4G once it came to where I lived. My thought was the fact it may be a refurbished device and you answered that question.
Have you tried a master/factory reset?
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Re: HTC Thunderbolt not connecting to 4G
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No I haven't. Not sure how to do it.
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Re: HTC Thunderbolt not connecting to 4G
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Hard Reset - Thunderbolt™ by HTC
Let us know the outcome
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Re: HTC Thunderbolt not connecting to 4G
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Is this a new SIM card or the old one from your previous phone with an adapter?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Re: HTC Thunderbolt not connecting to 4G
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It is a new SIM card, I got it direct from a Verizon Store.
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