HTC Thunderbolt not connecting to 4G

breezy21
Newbie

Just got the Tbolt and it will only connect at 1x speed. I have 4G and 3G in my area for sure. Please help.

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Ann154
Community Leader
Community Leader

What is the network mode type under mobile network in the phone settings?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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breezy21
Newbie

It says lte/cmda

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budone
Legend

Is this a brand new device?

What connection did you receive with your prior device?

Does this occur where ever you are?

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breezy21
Newbie

No, this is not a brand new device. It is manufactured refurbished. With my prior device, which was a used Droid Razr Maxx, I received 4G lte with not hesitation and I have been in the same area for the last 3 months. I'm hoping the fact that it is refurbished is not the problem because I have read that others are having the same problem with a brand new device.

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budone
Legend

I had a TB for over 2 years and I never had a problem with 4G once it came to where I lived. My thought was the fact it may be a refurbished device and you answered that question.

Have you tried a master/factory reset?

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breezy21
Newbie

No I haven't. Not sure how to do it.

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budone
Legend

Hard Reset - Thunderbolt™ by HTC

Let us know the outcome

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breezy21
Newbie

When I do this, what will be left on my phone?

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Ann154
Community Leader
Community Leader

Is this a new SIM card or the old one from your previous phone with an adapter?

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breezy21
Newbie

It is a new SIM card, I got it direct from a Verizon Store.

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Ann154
Community Leader
Community Leader

I half wonder if it wasn't provisioned correctly.

My Tbolt like budone's never had issues with restricting itself to just 1xRTT network. This was with two different SIM cards.

Wonder if it would be worth downloading the LTE Off app from the Play Store and verifying the network mode there.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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breezy21
Newbie

I'll try it just may help. Thanks

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vzw_customer_support
Customer Service Rep

breezy21, we heard your distress call. I'm here to help. Have you downloaded 3rd party applications to your device? Some application software can affect the performance of it. I recommend that you uninstall any unwanted applications in:

Settings>Manage Applications>tap the Application>tap Uninstall

Once you've uninstalled a few applications, power your device off/on to soft reset it. Keep us posted. We're here to further assist you if needed.

Lasina_VZW
Follow us on Twitter @VZWSupport

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