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HTC Thunderbolt "RED LIGHT OF DEATH" ?!!?!!!
Cfarrington
Newbie
‎10-25-2011 09:57 PM

My phone decided to randomly quick working today. The screen is totally frozen. I tried everything. I even tried Hard Restore. The touch screen doesn't work at all and I can't select anything or even open the phone from main screen. The red "charging" light is CONSTANTLY on and doesn't ever turn off. I don't know what else I can do. :smileysad:

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Wildman
Legend
‎10-25-2011 10:10 PM

Did thne power die before this happened, also how did you hard reset device if unit was frozen...  More info may help to explained what happened before you noticed the problem...

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RMLJ
Contributor - Level 1
‎10-26-2011 04:53 PM
Try a battery pull and boot into safe mode. Turn the phone on and at the second HTC screen hold the volume down button.
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TominqueBo_VZW
Verizon Employee
‎11-02-2011 05:42 PM

Hello Cfarrington,

 

I definitely understand having a working device is extremely important.  I hope your device is up and running at this point.  If you need additional assistance please PM me with your name and mobile number.  Thank you.  

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