My phone decided to randomly quick working today. The screen is totally frozen. I tried everything. I even tried Hard Restore. The touch screen doesn't work at all and I can't select anything or even open the phone from main screen. The red "charging" light is CONSTANTLY on and doesn't ever turn off. I don't know what else I can do.
Did thne power die before this happened, also how did you hard reset device if unit was frozen... More info may help to explained what happened before you noticed the problem...
I definitely understand having a working device is extremely important. I hope your device is up and running at this point. If you need additional assistance please PM me with your name and mobile number. Thank you.