HTC Thunderbolt routinely texts the wrong person

CoolDude
Newbie

Do other Android phones have this problem?  Thunderbolts will sometimes when texting freeze up for a second and then your text will go to some other random person, usually somebody you've also been texting recently.

 

This is bad news.  Verizon, what's the deal here?  I know you guys know about this issue.  What kind of fix is available and if there is none please give me a Blackberry.

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45 Replies
B33
Legend

Its been reported on the forums as others are having the same issue with there droids sending Text msg's to random No's an not were there supposed to go you might check other areas of the forum an read the other post on this problem.

 

An call customer service an let them know your T-bolt is doing this. an see if they can help ya. !  B33

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jjw76
Newbie
I was told by HTC this evening that Verizon has to reprovision the line . Apparently when a text comes in it is reading the imis number instead of the phone number and therefore the reply is sent to the wrong person.
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Wildman
Legend

I have been lucky so far because I havenet seen this issue on my devices but I have seen that is seems to be happening to a number of users on diffrent devices do the issue is network related...

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thunderdolts
Newbie

This started happening to me after the last update

before 1.70.605.0   7/16/2011

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JoeL_VZW
Verizon Employee

Thanks to the community for your responses.

 

Its very upseting for the device to send Text messages to the wrong person.This has been brought to our product investigation team and HTC. There is no known resolution at this time. As soon as one is available we will post the information.

 

Thank you

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jmhoney
Newbie

It's been happening to me for a few weeks now....  glad I'm not the only one.

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jjw76
Newbie
Nope. As I said, HTC told me to clear cookies, caches, and history then reboot. If still a problem, which mine is, it is Verizon and they need to reprovision your line, basically delete and totally set it up again. Don't bother calling Verizon CS as they have done nothing for me but lie to me and waste hours of my time. Literally.
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ajs262
Newbie

It happens more frequently lately, I find the more open strings there are the more likely this happens.  Very frustrating and sometimes embarrassing.

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emce
Newbie

For the record this is happening to me also all the time and only started a few weeks ago.  Very frustrating.... don't even want to use text anymore and have to watch what I say to my BF.  Pretty ridiculous.  Should be fixable since this has never happened to me before and I've been using an HTC Android Phone for nearly 2 years.

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Bitfarmer
Newbie

I found that using handcent fixes the problem of txt going to the wrong person.  My wife's phone was doing it non stop.  She still gets regular errors trying to send txt's and has to retry but at least they aren't going to the wrong person. 

 

~Begin RANT~

I usually cut VZ a break with crap like this because I realize they are a huge company and if they don't have good change control and testing of device updates they can end up making things worse. BUT, this ranks up there as one of the worst fubar's I think users can experience, next to non-ssl exchange mail being broken on the droid X out of the box.  And I would think they would "officially" acknowledge it when people call in complaining about it.  But no, just like the random reboot issue we just went through with these phones, it takes them months to even let their tech support people acknowledge there's a problem.  Fortunately when I called support the tech I got had a thunderbolt and had been though all the other issues with it as was very understanding and didn't question my intelligence on the issue.  My wife is on her 4th Thunderbolt either because of the rebooting problem before they acknowledged it or because the "250 point inspection process" on refurb replacements has sent her two defective phones, including the one she has now.

~End RANT~

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Bitfarmer
Newbie

Update:

Just talked with tech support again and they have acknowleged the issue but obviously no ETA on a fix.

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RobB772
Contributor - Level 3
I've started using Google Voice for sms messaging. Drawbacks are mms not supported and interface is plain Jane. No mis-delivered texts (so far). And bennie of being free( you just have to get people to text to your GV number)
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Elitist_Jerk
Contributor - Level 2

Bitfarmer wrote:

Update:

Just talked with tech support again and they have acknowleged the issue but obviously no ETA on a fix.



You contacted Google? wow, i'm suprised you got through

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Elitist_Jerk
Contributor - Level 2

Bitfarmer wrote:

I found that using handcent fixes the problem of txt going to the wrong person.  My wife's phone was doing it non stop.  She still gets regular errors trying to send txt's and has to retry but at least they aren't going to the wrong person. 

 

~Begin RANT~

I usually cut VZ a break with crap like this because I realize they are a huge company and if they don't have good change control and testing of device updates they can end up making things worse. BUT, this ranks up there as one of the worst fubar's I think users can experience, next to non-ssl exchange mail being broken on the droid X out of the box.  And I would think they would "officially" acknowledge it when people call in complaining about it.  But no, just like the random reboot issue we just went through with these phones, it takes them months to even let their tech support people acknowledge there's a problem.  Fortunately when I called support the tech I got had a thunderbolt and had been though all the other issues with it as was very understanding and didn't question my intelligence on the issue.  My wife is on her 4th Thunderbolt either because of the rebooting problem before they acknowledged it or because the "250 point inspection process" on refurb replacements has sent her two defective phones, including the one she has now.

~End RANT~


your entire rant is pointless.. this is a froyo 2.2 issue on all android devices....

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RobB772
Contributor - Level 3
His rant wasn't pointless. If this is a froyo problem, why do apps from 3rd partys tend to eliminate the sending to wrong person issue? It's seems to be an implementation of the stock messaging app and even Verizon doesn't want to acknowledge it as a software glitch or why would they be sending hardware replacements. If both Verizon & HTC got their act together and owned up to problems instead of making users jump through hoops and waltz around legitamate issues, there would be a lot less rants.
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Elitist_Jerk
Contributor - Level 2

RobB772 wrote:
His rant wasn't pointless. If this is a froyo problem, why do apps from 3rd partys tend to eliminate the sending to wrong person issue? It's seems to be an implementation of the stock messaging app and even Verizon doesn't want to acknowledge it as a software glitch or why would they be sending hardware replacements. If both Verizon & HTC got their act together and owned up to problems instead of making users jump through hoops and waltz around legitamate issues, there would be a lot less rants.

 

If it is a software problem and not using the stock application elimites the issue? do you see your flawed logic or do i need to break out the coloring book?

 

htc, verizon,samsung,motorola...all phones running android 2.2 have had this same exact issue...it is a google issue, and hopefully will be fixed soon with most devices running 2.3 by end of december

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Not applicable

Thank you everyone for posting. This issue has been seen on other Android devices from time to time, but seems to be more prevalent on the Thunderbolt since the last update. Google has developed a fix for this issue and we are working with HTC on a final resolution. This is expected to be addressed in the next software update for this phone. No final date on the resolution at this time. While I don't like recommending 3rd party applications for basic device features, many customers have seen that using 3rd party SMS applications has been a useful workaround. We are hoping to have this issue fixed soon. 

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RPM1974
Newbie

This is a completely unacceptable software flaw.  Especially since its been documented since October of 2010.  I would think a carrier with Verizons size and clout could push Google for a fix more quickly than one year.

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wynae99
Newbie

I have had this same problem until I started using the Pro SMS... Since I started using that for my text messages I have not had that problem. Try that and see if that helps. I just don't use the standard text message app that came with it and since this I haven't had no troubles and that's been going good for about 3 months now. Hope this helps...

 

 

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whatsgood
Newbie

Yes, I am having the same issue.  I was going to call Verizon, but I see it may be a waste of time.  Now I have to watch what I say in a text because I dont know who will actually get it, come on people, fix this bug already!  We dont have time for this!

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