Has happened twice. Both times over night when plugged into charger. Any ideas?
Mine has done that too everal times. During the day and overnight. I would also love to know why!
From HTC:
Thank you for your email regarding your HTC Thunderbolt. We apologize for the issues you have experienced with the device powering off while attempting to charge. For this issue, our options are somewhat limited.First, remove any third party applications that may be installed on the device to make sure they are not causing a software conflict. To do this, tap Menu on the Home screen>Settings>Applications>Manage Applications. Locate any third party programs you have installed, tap on the listing and select uninstall. Once this is done, or if you do not have any third party programs, perform a soft reset. This is done by powering the device off and removing the battery for approximately 5-10 seconds. After this, reinsert the battery and test operation.If the device continues to shut off while charging, attempt a factory data reset on the phone. To do the hard reset, press Menu>Settings>SD & Phone Storage>Factory Data Reset. This will remove all data from the device and reload the current operating system. As such, you will want to back up any personal information remove the micro SD card, if present, prior to following the above steps. If needed, you can back up your contacts to the SD card by opening the people application and select Menu>Import/Export>Export to SD card. You should only need to select the Phone contacts as the Google and Exchange contacts should already be saved to their respective sources.If the issue is still present, you may wish to contact our repair department. They can be reached at 1-800-229-1235, 8:30 am to 5 pm EST, Monday through Friday. Feel free to contact us again should you have any further questions. If you feel more comfortable discussing issues by phone, you can contact Technical Support at 1-866-449-8358, 6 am to 1 am EST, 7 days a week.
Seems like an inappropriate response since this is such a widespread problem. It has happened to me also but not when charging but when sitting on my kitchen table not plugged in.
Love the phone except for the fact that it shuts down at odd times. Also when it shuts down it will not charge, plugged in, nothing happens. Tried hard and soft reboot, no 3rd party apps. Had it 2 weeks, shut down 4 times. Not able to charge. Along with the battery problems it does not seem to be worth the hassle. Considering the cost, I am not a happy camper!
Today is Monday. I got my new HTC Thunderbolt two days ago--Saturday. It has spontaneously shut itself down at least 5-6 times on BOTH Saturday and Sunday. The very first time I powered it on, I heard the cool "thundering" sound and saw the red thunderbolt. However, since then, it does not make that sound when it powers back up anymore. Also, I keep getting a message that there's no internet service...but I have WiFi in my home. (My husband has the "new" iPhone 4, and his service is working fine.)
I'm very disappointed. I waited a long time to go get a new phone, and I chose the Thunderbolt b/c of all the "rave" reviews. Since I have 14 days to return it, I guess I'll be doing that this afternoon.
bamabulldog.....fyi....if you do it today, you won't have to pay the $35 restock fee (no fee within 3 days).
I am on my fourth, yes fourth replacement HTC Thunderbolt in a week. Mine keeps shutting off, internet is super slow and now the latest device also wont recognize my memory card. Its not third party apps its obviously a software issue. Totally ridiculous for the money I paid for this phone and the amount I pay for data usage.
Mine reboots more than shutting itself off completley... It has only shut completley off once. I have contacted many different people about the issue and all have different answers. This is what I found, my phone always reboots at work which is in a roaming 1X zone. Once it switches from 1X to 3G and vice versa, this is when it always reboots. Also the same issue from driving in many rural areas. Another issue is, on occasion, during the 3G to 4G switch, there is no web data. All applications (Google, Youtube, etc) show "No data connection". I can only get data if I do a manual resart of my phone. It looks like it is obviously a tower/software issue, and not a hardware issue, which is somewhat of a relief to me because I went from the Incredible to the Thunderbolt and I love "Sense". I switched the phone out for a Samsung Charge and absolutley HATED IT!!! The phone SUCKS. Super laggy, Cheap feel to it and it seems to have somewhat of the same isses when jumping from 3G to 4G. Needless to say I went back to my local Verizon dealer and got my Thunderbolt back. I talked with a "Higher Up" in my area and both Verizon and HTC are well aware of the issue and are dillegently working on it. So when you call Verizon to tell them about this same issue and they reply with, "I am sorry to hear about this problem" and "This is the first I heard of this issue" which is what these people are directed to say, you know that it is **bleep**..... I am just happy to know that the 2 are working together to get a fix because I love the HTC Bolt...
My T'bolt also shuts down, it is usually on the charger when it happens.
Exactly, we paid dearly for these phones, we paid a premium too, if amazon now sells for 130.00, I paid 250 here at verizon, and the phone has just too many bugs. I really should be recalled, and replaced with something different. I think if enough folks contacted those that care in our government maybe we can push for a recall. Sad.
I have not had problems with my Bolt shutting off while charging.
Rather, it shuts off when not connected (over night). Even though the charge is 50% when I fire it back up.
Key common thread?
- It only does it at night
Do our Bolts update overnight? (then shutdown)
Do they shut down when no movement is sensed?
yep... mine has shut off regardless of wether it was plugged in or not, moving or not, roaming or not, moving from tower to tower in my car or next to me while i sleep...
lets see...
i replaced my old LG chocolate with the thunderbolt cause the battery was showing its age. figured it would be a good excuse to get with the times and pick up a SMART phone.
well this so called smart phone is kinda dumb.
first, i bought a new phone cause the battery on my previous one just wasnt lasting as long. the thunderbolt isnt much better, if better at all. sure it is doing a lot more, but it is also brand new. this brings me to my first instance of it turning off on its own.
it was fully charged when i went to bed sunday night and when i wake up 6 hours later, it was off, and apparently the battery was dead. it was not on charge and somehow drained from 6 hours of inactivity. no calls, no texts, no emails, no apps running in the background (just the default basic email updates, weather, etc). well, the next day i somehow managed to get over 12 hours out of it, including calls, IMs email etc.
so i change the update frequencies of everything and only leave AIM signed on when im not with the people i would like to IM. its a shame i have to set the update frequencies so far apart since getting instant updates was one of the benefits of a smart phone i was looking forward to. its also unfortunate i cant seem to uninstall the factory apps i'll never use, like news, stocks blockbuster, kindle... theyre just taking up space in the long list of apps, and possibly running in the background when i dont want.
i put the phone on charge last night before sleeping and this morning i wake up and it is off... again... at least this morning i had a full battery. i went for a drive and when i got home, the phone was off again!! i can rule out the lack of movement theory because it was in the pants pocket of my clutch leg while driving a bumpy stick shift car.
ive only had the phone a week and this is very disheartening. i love the features and apps, but this is UNACCEPTABLE! i am not the person who lives off of their phone so i am not constantly checking it for directions, missed calls, emails or messages, let alone to see if the phone is even on or working properly! i have plenty of people in my life who are elderly or have jobs with a higher risk of injury or death. if anything were to happen to them i would like to know in as little time as it takes to call me, not in however long it takes me to notice my "smart" phone turned off on its own, wait for it to reboot, see i have a few missed calls and voicemails...
the whole "restart your phone", "reset to factory settings" and "remove 3rd party apps" is all **bleep**. that just says, "oops, our bad, not sure why thats happening, good luck" while they scratch their heads to figure out what went wrong.
im actually kinda missing my old LG chocolate it was a nice reliable phone. and quite good looking and compact too...
I got my HTC Thunderbolt two weeks ago and it's been shutting off RANDOMLY at any given time.....
Like many others, I'm glad I'm NOT the ONLY one experiencing this....
The last time it happened was 2 hours ago... when I tried to text someone back and it blacked out on me before I even got to type anything.....
I wish I kept my droid X............ I am considering on going back to Verizon on Saturday if the problem is happeneing again to RETURN this POS.... it's a great phone especially when I'm running it on 3G instead of 4G cause it conserves the battery for me like my Droid X... but I'm getting annoyed of this shutting-off at random times... it's like you DON'T know what to expect........ jeebus
It IS a problem, but NOT every Thunderbolt has this issue. Mine did. It was 100% stock, not rooted or anything. After the update, it started rebooting on its own. I tried the remove battery trick, didn't help. Removed new applications since the update, didn't help. Did the factory data reset....and it's been perfect since relative to reboots.
I do still get the phone showing 4G service but no data connect, and no fall back to 3G until I get out of the 4G area. I may have found a fix for that too... Hasn't been long enought to really test this out...but using the suggested ##778 (EPST edit mode) and I set the Preferred Mode to CDMA HDR and the Preferred Mode (9k) to HDR LTE mode. Prefered had been at CDMA and preferred 9K had been at LTE only.
For the rest of yesterday....that seem to help A LOT. But once I left work, I'm out of the 4G area, so hard to tell if it really helped or if it was just a quirk. 3G is fine, as it always has been.
yesterday i reached by boiling point with this phone i didnt spend hundreds of dollars for a phone that might as well be a paperweight.
i went to this verizon store, and was helped by a lady who had 5 teeth...nice and classy verizon!
i spent an hour of my time to hear "its a known problem and there "should" be an update for it in a few weeks"
so i guess we are just suppose to sit around with our thumbs jammed up an oriface that i wont mention
i bet if i wouldnt pay my bill for five months they would have no problem shutting my service off but since its their bad we are all suppose to give them time
My Thunderbolt reboots all by itself at any time it wants. The other day I was talking on the phone when it rebooted. Today it has rebooted 3 times when just sitting on the coffee table with a full charge. I did buy the extended battery from HTC.com so I have no complaints about the batter life anymore....just the rebooting. I love the phone but there is just too many bugs. I agree they should recall and replace!!
I understand your frustration over this issue and your need to have a reliable phone. We have escalated this issue to our product team and are working with HTC to develop a software release to resolve the power cycling issue. As soon as this issue is resolved, we will let our customers know. You will also be able to view software updates on our Thunderbolt support site here.
MarquiaF_VZW wrote: I understand your frustration over this issue and your need to have a reliable phone. We have escalated this issue to our product team and are working with HTC to develop a software release to resolve the power cycling issue. As soon as this issue is resolved, we will let our customers know. You will also be able to view software updates on our Thunderbolt support site here.
Are these support people for real? This is a widespread issue that's been going on for 6 weeks. Completely unacceptable. What's worse is Verizons reluctance to at least give people a working temporary device until the issue is resolved. Instead we are subject to a canned response from a support person every once in a while. As much as I pay you guys every month, this is unacceptable. If I were paying MetroPCS or Virgin Mobile rates, then I wouldn't have a leg to stand on.
I am having a problem with rebooting over the last two days. I have been in the car when it happened -both times listening to Pandora with a car charged and a cable going to the car radio. New Thunderbolt by the way.
My HTC Thunderbolt started recently doing this this past month. Its very irritating to say the least. I am currently running the newest firmware, and am still having this issue. Bet this is why they are pretty much so giving this phone away now to new customers. Time to get on it Verizon and HTC and solve this issue NOW!!!
I'm having this problem too. At least 4 times a day
I have been having this frustrating issue as well. In the past 2 weeks i have talked to 6 customer service reps who keep sending me out new devices that apparently have the same problems. I have been to my local Verizon store 3 times and they keep basically telling me i have to "deal with it." What kind of mess is that? My phone i have had it for almost a year now and it only started randomly shutting itself off within the past 3 weeks. I don't know what i did or didn't do to make it start but i have NEVER had this problem before. I LOVE, absolutely LOVE my Thunderbolt and i DONT want another phone, but if i can't get one that works, i am not only going to get a new phone but im going to another carrier. I have been a loyal customer for almost 10 years and i pay almost 120 dollars a month for this service and paid nearly 300 dollars, that i didn't have, for the phone! Its extremely frustrating. It was only happening when i was texting or otherwise playing with my phone it would just shut off and not turn back on. But if i plug it in and turn it on, then unplug it, its fine and says i have almost a full battery. So i thought it was the battery. I took it to the store and they gave me a new battery, still didn't help. So the guy told me at the store was to deal with it. If it shuts off, plug it in for a few seconds and then unplug it. Im like well what if i can't be near a plug then? What am i supposed to do with no phone? Thats ludicrous. Now, i have lost 2 important phone calls because of its random shut offs. But i am glad to see i am not the only one with this problem, it at least makes me feel a little better, also to see they are HOPEFULLY working quickly to get a fix for the phone. Thank you all for posting your thoughts and opinions, they really help us to understand what is going on because it doesn't seem like their representatives do. I guess ill hold out a little bit longer to see if this update they got going on will help, if not im GONE.
@ LETTICEB01 = I am having exact same issue. About 2-3 weeks ago phone just started randomly shutting off without warning. People would say they had been trying to get ahold of me and of course the phone shut itself off. It also says no charge remaining even after charging all night (sometimes up to 10 hours) and I never am able to keep it off a charger for more than a few hours. It happens a lot when I am texting. It will just shut off mid-text. I was just starting to enjoy the phone due to all the other issues finally appearing to resolve like connectivity to 4G or 3G for that matter. Dropping signal. Over the past year+ those issues had finally resolved (except the ridiculous short battery life) now this. Kind of reminds me of when Verizon killed the free hot spot.(Which I had no issue with as I knew it would not last forever, just did not like the way they handled it) Maybe they want me to opt for a new phone and extend my contract again so they are creating the issues. Between my wife and I (both Thunderbolts) we are paying close to $300/ month to Verizon. I would think we would get better service. I just found out Sprint is offering 4G in my area, maybe time to switch or go to a month to month. I have given up talking to reps as they are of no use.
check update, factory reset, format sd card
welcome to android
make sure you dont go with an HTC phone with sprint, since your problems seem to be HTC...in fact just get an iphon, its prob easier for you
Hello letticeb01! I don’t want to see you leave over this, and I want to make sure we keep you a happy customer! How often does your device reset itself? Have you tested in safe mode? http://bit.ly/GWKr4z Leave in safe mode for a day or two. This way we can determine if the issue is application related. Let me know so I can further assist.AnthonyTa_VZWVZW SupportFollow us on Twitter @VZWSupport
both my wife and i have thunderbolts and both have the issue of them shutting constantly
and have you done anything suggest here?
Hello,
I would try that, but my phone jus shut off about 30 mins ago and now i can't get it to turn back on at all. I have taken the battery out for 5-10 seconds and replaced. I have hooked it up to my wall charger and computer but it only charges for about 10 seconds and then the charging light turns off. I have a brand new batter and a brand new wall charger.......what in the world is going on? I am out of state on vacation and i have to deal with my phone constantly shutting off and now i can't get it turned back on. What does Verizon and HTC expect your customers to do? This is outrageous. I can't stop what im doing to try to find a Verizon store around here because the last time i went to one they told me to "deal wit it. Now i am sitting here with a brand new phone that will not charge and won't turn on. I have had it! I have never ever had this much trouble before. What are the developers doing about this???? Can someone please help me get my phone to turn back on!!!!!!
I agree. I am so fed up. I have been a loyal customer for over 10 years. And now they can't even fix this problem. Today, my phone shut off and i can't get it turned back on. I am 200 miles away from home and no phone. I am just sick to my stomach. I am so angry! It won't even charge now! Like what in the world is going on?!?!?!? I can't get my phone ON!!!!!
I had not noticed that it had been shutting down and I have not had it a year so many problems so I got a replacement because of the one year warranty but it won't even turn on now and if so many people have had this problem it has to have something to do with the hardware which for what it cost me should not happen I don't know that I will renew my contract because its so expensive and to be stuck without a phone for days due to it not turning on it redick. I guess it will last for another year and I will never get another HTC at this rate.
why wont it turn on? did you try to take battery out restart etc? try to hold the power button and volume down.
I mean smartphones are run like computers, things will happen.
Yes, i called Verizon and the tech guy had me try everything. From taking the battery out, and using the power plus volume down button but nothing is powering on. It would charge for a few seconds then stop. They had no choice but to send me yet ANOTHER phone. omg!!!!! i am so irrirated!!! When are they gonna bring out a fix?????
your phone doesnt work and they sent you a replacement phone.. what did you want them to do?
Well they said they were sending me a new phone but then I look at the e-mail sent and it said it was certified like new I am not happy about that I bought the phone new and was less than a year and they are sending me a used phone this has just confirmed that I will not be renewing my contract and knock on wood if it stays alive until next year I am leaving Verizon. I don't get it they just want your money and there are too many other options out there less expensive.
Uh, your phone is now "used" too. It is policy to send out certified like new devices. I would suggest reading your contract.
hint: no basic electronic manufacturer warranty replaces old devices with brand new ones. no carrier, no device. tv, labtop,hard drive, xbox.. nothing. But please, use this as an excuse to leave verizon
Let's get back to the problem....Has anyone had any success in finding the root cause and a fix for this issue? Has anyone actually got any help from HTC or Verizon for this issue? After over a year my phone has started to do this 2 or 3 times this morning alone (always at the worst times) and thus has become very unreliable. One minute will show 100% charge (just took off charger) - will use phone for several minutes and it suddenly goes black and if it can be restarted immediately shows the dangerously low power warning and has to be plugged in to be restarted. Within minutes it will show 100% charge. Replacing the battery had no affect - (it does this with the original and a new replacement battery). From reading thru these post this problem has been ongoing from quite some time.
Apparently wpmle we all have assumed and narrowed it down to the recent software update that was pushed to our phones from HTC a few weeks ago as the root of the problem. As reading above, i think someone has stated, as well as a tech guy at Verizon has told me that HTC is working tirelessly to get a fix for the problem which will come out in another software update. Unfortunately, there is no date as to when it will come out yet as they are still trying to fix it. Go figure. My phone was doing the same thing as yours. Today i will have gotten my 4th replacement phone, i have spoke to 7 different customer service reps and visited the store 4 times within the last 2-3 weeks. Another thing i am so angry about Verizon right now is that the tech guy promised my replacement would arrive Monday before 430, because i had called sunday before the last pick up. Fine i had no problem with that. I get home, no phone. I look online and my phone was not scheduled to arrive until today before 430. Now i called in Sunday around 6pm and assured it would be there overnight as this is how Verizon always ships their replacements. Not only did it not arrive Monday, but it didn't come yesterday neither. I have been 3 days without a phone and i am beyond angry about it. I will not pay Verizon for services i haven't been able to use in the past 3 days, let alone i shouldn't pay anything for the phone messing up for the past 2-3 weeks but i understand this is not Verizon's fault. But the shipping thing is! Don't tell me its going to be overnighted and it doesn't show up for 3 days. I could have made other arrangements. I have no phone! I could have missed important family calls, or job offers, or my job could have had an emergency i needed to know about. Lord only knows what i have been missing. That is the only phone i have and i am pissed off about this! I would consider goin to another carrier but they are all money hungry crooks!
By the way, if you do get a replacement phone the tech guy told me that when you start up the phone, and it prompts you to upgrade the software....DON'T DO IT. He said just deny the request to upgrade and we shouldn't have any problems with the phone shutting off. He said wait for the new software update with the fix to download but don't download the one that it asks you to now until you are confident the new one is rolling out. This should be a temp fix to the issue.....HOPEFULLY.
Do you realize that when this post was originally written in April 2011 there was a reboot bug in the Tbolt. It was fixed in an update a month or two later. I myself had the rebooting issue. I have not seen the reboot or random shutdowns since.
Have you completed a factory reset or ran the phone in safe mode to rule out application conflicts? With the factory reset you shouldn't install any applications from the Play Store for a few days and then only install one application per day or two.
I actually have done a factory reset on my very first phone before i received my first replacement but that didn't help. I was not able to install any apps so it wasn't an app problem. And since then, i have not added many apps at all especially the later ones. I haven't been able to try in safe mode, i would have with this one but i can't even get it to turn on now. Im going to try to NOT install the latest software update and see if it works.
I have tried the factory reset, safe mode and all the other advice going back to the orig posting to no avail. Love my Thunderbolt but I must have something reliable. Powered off this morning while sitting on kitchen table and I missed a very important call that cost me some $ because I did not get it in time..... HTC or VZW please help us!!
I am having the exact same issue. I brought my phone into the store and they sent me a replacement. They told me there was a "bad batch" and the new one would be fine. Today is my second day using the replacement and the replacement is crashing as well.
There seems to be no rhyme or reason as to when it crashes. Sometimes I am using it, most of the time I am not. Sometimes it will starts back up immediately (not automatically I need to press the button), sometimes will not react at all to an attempt to turn it back on and I just need to keep checking and trying. Sometimes if I plug it in after it shuts down it will show that it is charging for a few seconds and then the light will go off. Sometimes it will not show that it is charging at all.
It's too bad because I was fairly happy with the phone, but this is ridiculous and I have more than a year until I can upgrade or leave VZW.
This is from the latest update the pushed out. I was disappointed when I saw it get pushed out and reboot my phone without asking me.
What I'm seeing, fairly randomly but often while I'm using the phone doing random stuff, it goes off, black, immediately, no shutting down, NOTHING. Black. Seems it thinks is has little to no power. Note this happens every day 4-10 times.
When it comes up, almost always requiring a power button push to start it up, it will think it has almost nothing for batteries and will say please plug me in. It will then shut itself off again. If you plug it in, it will start a recharge and then realize that the battery has plenty of charge and will be back to full within a few minutes.
THIS IS A DISASTER. I'm a software guy and haven't seen an update like this on a phone go this wrong in a LONG time.
I'm about to dump this phone as this is prevalent enough as to make the phone worthless. I have considered the reset to factory but the thought of starting over with this phone seems a waste of time. If I am going to start over with a phone it is not with one which gets a software update gone this wrong.
@kevinma- that is exactly what mine is doing. It had 88% battery this morning, i turned on netflix then bam, black screen. Somehow the power button issue i was having a couple days ago resolved itself miraculously and the phone actually shuts down now. But still, it went dead about 6 times until i plugged it in. At one point it showed me the red bar telling me to plug it in, then the next time it started back up my battery was half full?!?! I even tried restarting in safe mode, removed netflix, and it still went black right after i did that. I even did a factory reset and still have the issue. This blows...
Yes, I agree, I didn't have a single power off during the previous update, then as soon as I get the update it does it multiple times a day. And the weird battery life going from full to empty after a single power off cycle. Strange. I like the phone, but needs to be fixed ASAP.
Exact same issues as you describe. Factory reset has not helped a single person I have read about. Originally I was going to buy an extended battery (battery life already sucked) but then I saw that people already tried this and did not help either. Oddly, my wife has exact same phone bought at same time (about a year ago) and has no problem. My phone updated 5/12/12 at 9:34 a.m. Her phone did not update or at least last update was 5/17/12. Our phones are always on and used. I am not a heavy app (all most none except those that came with phone and nothing recent) user so I doubt that is it. WOnder why my update on 5/12/12 caused this issue but her update on 5/17/12 caused no problems?
I had the last straw today after realizing I havent been receiving any texts for the last 2 days. Called verizon and talked to tech support. Gave all my issues to the guy and after a little while of him trying to search for the whole battery issue, he said that he would just go ahead and send me a replacement instead of trying to troubleshoot it. This is even with me being out of warranty by 3 months! Thank god! Hopefully this one will work!!
Same issue with my thunder bolt. Phone just shuts off for no reason at all. This is my 2nd tb and im still having the same promblems as I did with the 1st one. Also the phone is always losing service, droping calls. This is the wrost phone I have ever had and with all of these complants on this phone it should be replaced or credit to our accounts or atleast sometime of credit to update to another phone even if its not the full amount something to get us out of a phone that does poor.
My TB continually shuts down, and after several times it occuring while in my front pocket it was determined that slightly flexing the phone, corners etc. the phone will shut down. I can now do this on command. Also if I happen to put the phone down "hard" on my desk, tap/slap it in my hand etc., it will also shut down. My TB shuts down so frequently it's not funny ~ can't wait til my contract is up.
Mine will shut off when I hit half battery and then when it finally comes back on it says the battery is at empty. It immediately shuts itself off again and when it finally comes back on it is back at half battery. I am thinking the battery is not connecting correctly or is totally shot. I just ordered a new battery on Amazon....anybody else change the battery?
As I posted in reply to my post above, I have resolved the power off issue with my phone. No software is involved. If you are trying to go back to earlier software, don't waste your time.
I have confirmed that the battery in my Thunderbolt has been deformed and is now bowed greatly on each large side. This jives with the symptom which is phone off immediately like it had lost power. When you put pressure on the phone by tapping or handling it, the battery which is bowed moves improperly and the contacts between battery and phone are broken.
I have changed to another battery and used it for over a week with ZERO power problems. I will note it is not a new battery just not the HTC one which has been deformed (likely from heat).
HTC should have determined why the battery is getting so hot and bowed. They should have fixed this long ago.
I am using a non-HTC battery now without any problems.
That said, I'm going Lumia cause there is no excuse for this problem existing for this long with out the folks at HTC and Verizon openly disclosing this huge DEFECT and working to help all its users to avoid this problem.
Thanks so much to you and the others for coming back to give your solution. I'm going to order a battery today!
This thread was a life saver. You're welcome, Relevant.
For those curious, I've been having this issue for a few months now as well, but I had previously been able to control it by being "gentle" with how I moved my phone. However, the past few weeks it has gotten much worse (I imagine the summer heat of my phone in my car for hours on end isn't helping the situation). I've come up with a do it yourself technique to repairing this, as detailed below.
I was able to confirm as well that the battery being "loose" or having excess "play" in the container was causing my phone to power off. In an effort to reduce this "play," I slid a little piece of paper (actually a half of a business card) beneath the battery. This extra size was just enough to force the battery up against it's pins and holders, reducing the play (and so far, no restarts).
My only concern is that as the battery heats up, that it may have ill-effects on the paper business card. However, I doubt it will get hot enough for real damage to be done. I'll report back if there is any issues.
