HTC Thunderbolt--software update is a mess

[Abthemom]

I am so tired of this phone not working, not connecting to the internet, crashing applications, in general sucking battery and data.  They replaced my phone once with the same model, but forced another software update on me.  After sending the old phone back in the provided mailing materials, they STILL charged me $569 for an unreturned phone, plus 6 different reconnect fees, and mega-taxes on top of it.  After spending HOURS on the phone with support, HOURS in corporate stores, NO ONE will remedy this situation, give me a phone that works, or credit my bill for anything.  Apparently, Verizon doesn't need customers because it refuses to stand behind either its SERVICE or its PRODUCTS.  We have been Verizon customers for 20-Plus years, but it's about time to leave, I think.  Disgusted.

[daviviano]

maybe it would help if A VERIZON EMPLOYEE would take a look at this and help SATISFY THERE CUSTOMERS.  You get customers by giving the people what they want, not taking it away.