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HTC one m7 not updating
ajw1275
Member

Has anyone had a problem with the HTC One m7 not doing the software update? When I go to install the update it downloads it the phone restarts then it says update failed,410. Anyone else have this probelm?

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Re: HTC one m7 not updating
vzw_customer_support
Customer Support

That's quite odd, ajw1275! I can look into this for you. Let's clarify the software that you're currently on. Please go to Apps>Settings>About>Software Information, and provide the software number. I'm eager to help you figure this out!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: HTC one m7 not updating
ajw1275
Member

I'm running Android 4.4.2, HTC Sense 5.5, and my software number is 3.11.605.1

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