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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How can I get my phone to update?
haileycohran
Member

My phone was stolen and I received a replacement phone from Asurion. The new phone was not updated at all. It had android market instead of google play and is running on  2013-06-12_01-54-04.jpg

I had to force install google play from a QR code online. Everytime I check for an update it says checking for updates and then immediately closes.

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Re: How can I get my phone to update?
vzw_customer_support
Customer Support

I'm sorry you have to go through all of this because your phone was stolen, haileycohran. You should contact Asurion again so they can replace the device since it isn't updating. 888-881-2622

Tamara H.
Follow us on Twitter @VZWSupport




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