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How do I fix an intermittent Bluetooth connection?
slapfish01
Member

After receiving the new update to 5.0.2 my Bluetooth will turn off and then immediately back on again every 40 seconds or so...how do I fix this?

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Correct Answers
Re: Bluetooth issues after 5.0.2 update
vzw_customer_support
Customer Support
Thanks for the info slapfish01. May I ask was a factory reset done after the update installed successfully? If not then I would recommend backing up your info first. Once done, please perform a factory reset and test the bluetooth technology before re-downloading any apps or personal info. Here's a link on how to perform the reset. http://spr.ly/6589hHmb

ArnettH_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Bluetooth issues after 5.0.2 update
vzw_customer_support
Customer Support
slapfish01,

We want you up & running with your Bluetooth! What model Bluetooth do you have? Do you notice it connecting/disconnecting when paired with a different device?

SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Bluetooth issues after 5.0.2 update
slapfish01
Member

Phone: HTC One (M7), Bluetooth 4.0, Android 5.0.2.  It doesn't matter what the phone is paired with (Samsung sound bar speaker, my car, Amazon Echo etc.)...the Bluetooth will disconnect and immediately reconnect every 40 seconds.  This started right after I got the Android 5.0.2 update

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Re: Bluetooth issues after 5.0.2 update
PCBRIAN2872
Member

I am having the same problem described above.  My phone is also having trouble with the aux plug into some of these devices.

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Re: Bluetooth issues after 5.0.2 update
htmsr24
Member

Same problem here. Same HTC phone. Just updated 2 days ago and it's been a problem since. Just got off the phone with Verizon and they said it was a compatibility problem with my car (new car), but then relented and said there is problems with the software and a lot of complaints. My phone was fine with the older version. Keeps switching my entertainment system in my car and activating my bluetooth media. This is no good. Verizon needs to fix now.

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Re: Bluetooth issues after 5.0.2 update
vzw_customer_support
Customer Support
Thanks for the info slapfish01. May I ask was a factory reset done after the update installed successfully? If not then I would recommend backing up your info first. Once done, please perform a factory reset and test the bluetooth technology before re-downloading any apps or personal info. Here's a link on how to perform the reset. http://spr.ly/6589hHmb

ArnettH_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Bluetooth issues after 5.0.2 update
CrowleyVZ
Member

I'have had the same issue as well. I haven't done a factory reset and really don't want to resort to that. Has anyone done that and did it fix your bluetooth issue?

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