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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Correct Answer!
I don't know my decrypt storage password
scantando
Member
‎06-16-2014 11:32 AM

How can I get the password reset for this as I only have 4 attemps left then the device data is deleted?


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Correct Answer!
Re: I don't know my decrypt storage password
vzw_customer_support
Customer Support
‎06-18-2014 11:57 AM

Good day scantando! If you have synched your phone with you gmail account, you will be asked for your Gmail credentials after entering the wrong password multiple times. Then you will have options to access your phone and enter a new security lock type. http://vz.to/1yjMMPF

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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