Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
I don't have the same options to return it to the way it was. I already tried to restart the phone a few times. Is there anything I can do to correct this?
Good morning ginagbowley!
I'd like to explore options to customize your phone settings and have it working the way you like. I personally have made several changes to phone's screens and I can only imagine how inconvenient it is to be unable to customize it the way I like it. What options are you referring to specifically? Did these changes happen after a particular action (software update, installing certain application, etc.)? Are your trying to set certain features or applications? Please provide as many details as possible so we can explore ways to set your phone the way you had it before.
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport