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I never get 4G
farrelldoc
Enthusiast - Level 2
‎03-23-2013 06:50 AM

I never get 4G on my HTC Rezound. Ever. My other family members get 4G on their Verizon phones, but I never do. What do I need to do to get 4G?

Thanks,

Karen

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Re: I never get 4G
Ann154
Super User
Super User
‎03-23-2013 07:05 AM

The phone is set to LTE/CDMA in the mobile networks, correct?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I never get 4G
Ann154
Super User
Super User
‎03-23-2013 07:05 AM

The phone is set to LTE/CDMA in the mobile networks, correct?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I never get 4G
farrelldoc
Enthusiast - Level 2
‎03-23-2013 07:23 AM

No, it wasn't. I changed it. Was that the issue?

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Re: I never get 4G
farrelldoc
Enthusiast - Level 2
‎03-23-2013 07:24 AM

Yes! It was! Thank you so much!!!

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Re: I never get 4G
Ann154
Super User
Super User
‎03-23-2013 07:26 AM

farrelldoc wrote:

No, it wasn't. I changed it. Was that the issue?

If it was set to CDMA only then the phone is restricted to 3G and voice only.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I never get 4G
vzw_customer_support
Customer Service Rep
‎03-30-2013 09:37 AM

Happy day to you farrelldoc,

I'm glad to see that you have access to our super fast 4G LTE network. We want you to be able to enjoy all the features and benefits of your wireless service. While you did confirm in another post that everything is working fine, I just wanted to check up on you, just in case you have any additional questions or concerns. If so then please share the details as I am available to assist.

Thank you...

ArnettH_VZW
VZWSupport
Follow us on Twitter @VZWSupport

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