Correct Answer: I never get 4G

farrelldoc · ‎03-23-2013

I never get 4G on my HTC Rezound. Ever. My other family members get 4G on their Verizon phones, but I never do. What do I need to do to get 4G?

Thanks,

Karen

Ann154 · ‎03-23-2013

The phone is set to LTE/CDMA in the mobile networks, correct?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

Ann154 · ‎03-23-2013

The phone is set to LTE/CDMA in the mobile networks, correct?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

farrelldoc · ‎03-23-2013

No, it wasn't. I changed it. Was that the issue?

farrelldoc · ‎03-23-2013

Yes! It was! Thank you so much!!!

Ann154 · ‎03-23-2013

farrelldoc wrote:
No, it wasn't. I changed it. Was that the issue?

If it was set to CDMA only then the phone is restricted to 3G and voice only.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

vzw_customer_support · ‎03-30-2013

Happy day to you farrelldoc,

I'm glad to see that you have access to our super fast 4G LTE network. We want you to be able to enjoy all the features and benefits of your wireless service. While you did confirm in another post that everything is working fine, I just wanted to check up on you, just in case you have any additional questions or concerns. If so then please share the details as I am available to assist.

Thank you...

ArnettH_VZW
VZWSupport
Follow us on Twitter @VZWSupport

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