Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
I never get 4G
farrelldoc
Member

I never get 4G on my HTC Rezound. Ever. My other family members get 4G on their Verizon phones, but I never do. What do I need to do to get 4G?

Thanks,

Karen

0 Likes
1 Solution

Correct Answers
Re: I never get 4G
Ann154
Expert
Expert

The phone is set to LTE/CDMA in the mobile networks, correct?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes
Re: I never get 4G
Ann154
Expert
Expert

The phone is set to LTE/CDMA in the mobile networks, correct?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: I never get 4G
farrelldoc
Member

No, it wasn't. I changed it. Was that the issue?

0 Likes
Re: I never get 4G
farrelldoc
Member

Yes! It was! Thank you so much!!!

0 Likes
Re: I never get 4G
Ann154
Expert
Expert

farrelldoc wrote:

No, it wasn't. I changed it. Was that the issue?

If it was set to CDMA only then the phone is restricted to 3G and voice only.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: I never get 4G
vzw_customer_support
Customer Support

Happy day to you farrelldoc,

I'm glad to see that you have access to our super fast 4G LTE network. We want you to be able to enjoy all the features and benefits of your wireless service. While you did confirm in another post that everything is working fine, I just wanted to check up on you, just in case you have any additional questions or concerns. If so then please share the details as I am available to assist.

Thank you...

ArnettH_VZW
VZWSupport
Follow us on Twitter @VZWSupport

0 Likes