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I've had my HTC Rhyme for about 4 months and it updated automatically to the software that was right before Google Play. When I try to update to Google Play, it says there's no service, but there is. What should I do?
BriBriiXX
Newbie
‎06-16-2012 05:14 PM

I've had my HTC Rhyme for about 4 months and it updated automatically to the software that was right before Google Play.  When I try to update to Google Play, it says there's no service, but there is.  What should I do?

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Re: I've had my HTC Rhyme for about 4 months and it updated automatically to the software that was right before Google Play. When I try to update to Google Play, it says there's no service, but there is. What should I do?
Ann154
Community Leader
Community Leader
‎06-17-2012 11:59 AM

Do you have an active data connection when you try to update it?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I've had my HTC Rhyme for about 4 months and it updated automatically to the software that was right before Google Play. When I try to update to Google Play, it says there's no service, but there is. What should I do?
vzw_customer_support
Customer Service Rep
‎06-18-2012 05:35 PM

Hello!

No Play Store, sounds like no fun! Let's get this fixed! I would recommend trying the store in safe mode first. If that doesn't work a hard reset would be the next step. Here are the steps for both:

Safe Mode http://bit.ly/yAHjEJ
Hard Reset: http://bit.ly/xCo3Hk


Let us know if that works!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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