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ISIS for HTC One

kkierii
Newbie
‎11-23-2013 07:58 PM

The update that came on 11/21/2013 stated that there was an update to isis mobile wallet  http://support.verizonwireless.com/dam/support/pdf/system_update/htc-one.pdf, However, i am not able to download it and even went to a store in Vacavillle, CA and after being rudely told i was reading it wrong they said well nothing i can do about it and said only the Max is supported.  So can someone tell me why you said it updated isis on the HTC One, Not One MAX, but i cannot install it?

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vzw_customer_support
Customer Service Rep
‎11-26-2013 05:58 AM

I'm sure you're interested in moving into the latest software version, KKierri. Lets ensure no third party applications are interferring with the software update. Could you please place the device in Safe Mode?  http://vz.to/1geFuCZ. Are you running the software update on Wi-Fi or over the Verizon Wireless network?

YosefT_VZW
Follow us on Twitter @VZWSupport

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kkierii
Newbie
In response to vzw_customer_support
‎11-26-2013 10:33 AM

The problem is not downloading the update, that i have, the issue is that I cannot download ISIS.  The update states ISIS update but the app is not available when i try.

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MJR109
Newbie
In response to vzw_customer_support
‎11-27-2013 09:23 AM

I have the same issue, tried the "boot to safe mode" and it did not help, but it did mess up my home screens when I rebooted normally, I now have missing shortcuts, etc., thank you very much!  Good thing I have MyBackupPro to restore the home pages.

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vzw_customer_support
Customer Service Rep
In response to MJR109
‎11-29-2013 12:06 PM

Not being able to use a certain application on your phone can be quite frustrating kkierii. I verified the HTC One is not yet comaptible with Isis mobile. At this time there is no information on when this device will become compatible to us Isis mobile wallet. However, please feel free to register for alerts on new products and services by clicking http://bit.ly/dDumph

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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kkierii
Newbie
In response to vzw_customer_support
‎11-29-2013 05:33 PM

So when Verizon came out and said they updated the phone for ISIS it was a lie?  Your documentation states it was updated so can you explain why it wasn't?

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vzw_customer_support
Customer Service Rep
In response to kkierii
‎12-02-2013 10:22 AM

We absolutely understand your concerns kkierii! When reviewing our release http://support.verizonwireless.com/dam/support/pdf/system_update/htc-one.pdf, it does state that an update was made to ISIS Mobile Wallet. However, this does not advise that usage/functionality is yet released for this application. Often times multiple updates are released to prepare a device for accessibility of a listed application. Currently, the HTC One Maxx would be the only HTC supported ISIS device at this time. We recommend monitoring http://bit.ly/n5snpq for any updates that may be applicable to your device, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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rcschnoor
Legend
In response to vzw_customer_support
‎12-02-2013 10:29 AM

I find this response simply ludicrous.

You mean to say that there was an update so that an app which was not supported on the phone is still not supported on the phone?

Why can't you simply state what really happened, that a misprint was made and correct the misprint?

When has an update release for a specific device EVER stated information for a modification which WAS NOT AVAILABLE on a phone either before OR after the update. You can't point to one because you don't do it.

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kkierii
Newbie
In response to vzw_customer_support
‎12-11-2013 10:00 AM

So here is a more annoying problem now, your website says the HTC One, not the One Maxx, is ISIS Ready and when i go to install it it It still says not compatible.  So when are you guys gonna fix it.ISIS.png

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R01k
Newbie
In response to kkierii
‎12-17-2013 05:44 PM

In other words, Verizon is saying: "The HTC One does support Isis, but in fact it doesn't support it."

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R01k
Newbie
In response to vzw_customer_support
‎12-07-2013 12:07 AM

I understand that is not the representative's fault, but this is just ridiculous. Not being enough with shoving Isis down our throats and stubbornly blocking Google Wallet, Verizon isn't even able to present precise information about Isis for a high end phone like the HTC One. What MatthewS can't say is that Isis is being such a fiasco, that even Verizon doesn't care about managing it effectively any more.

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R01k
Newbie
‎11-26-2013 03:57 PM

I have exactly the same question. Even now after installing the update 1.10.605.15 Isis shows as incompatible with my One on Play Store.

A few weeks ago I called Customer Service several times about this issue. The most "useful" suggestion I could get was to wait two days after the update, which didn't work, of course. I ended up just quiting and waiting for Verizon to unlock the much better Google Wallet for us.

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kkierii
Newbie
In response to R01k
‎12-17-2013 01:13 PM

I especially like the fact it has been almost a week and we are not getting any response from Verizon.

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R01k
Newbie
‎12-20-2013 06:52 PM

Solved! Isis is compatible after the update to 4.3.

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GHA
Newbie
‎02-09-2014 07:05 AM

I just got my HTC One yesterday and after trying to set up ISIS I get the error that my phone is not compatible. Verizon employee tried another sim card with no luck. I contacted Verizon technical support and was transferred to ISIS employee. Man, that was the worst 40 minute conversation of my life. The ISIS employee was a complete idiot and solved nothing. So, Verizon, what is the excuse!

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rcschnoor
Legend
In response to GHA
‎02-09-2014 08:05 AM

Is your android version 4.3? When the Verizon employee tried another SIM card, did he try an NFC SIM card? For ISIS to work on any phone, you must have an NFC SIM card which was most likely not shipped with the phone. Whether or not the Verizon employee tried a regular SIM card or an NFC SIM card, I don't know. You may try again at the Verizon store and make sure you need to have an NFC SIM card for it to work. You can also call CS and have them send you one. They will do so without charge and you should receive it within a day or 2. That is how I got mine.

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GHA
Newbie
In response to rcschnoor
‎02-09-2014 10:32 AM

Thank you for the response. I just got off the phone with Verizon and was told that the HTC One is currently not compatible with ISIS. There is supposed to be an update soon. The SIM card is an NFC SIM Card. My Android version is 4.4.2. Hopefully the update will be before the $40 offer is over for setting up ISIS plus the $10 given by Verizon for using ISIS at Verizon.

<< Private information removed to comply with >>

Message was edited by: Verizon Moderator

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