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Interesting way to put the status on the update....

The HTC thunderbolt is my third android and will probably be my last HTC. At first I found the device to be cool and fast then reality set in. Just looking at all the topics in the forum will prove that not many T-Bolt owner are that satisfied but since I understand that new technology can have its issues I've been patently waiting for some updates. We all saw some light at the end of the tunnel when VZW said we would start to see updates on 5/5/11 but I have yet to read about anyone getting the update. So today I contacted HTC ( again ) and got this lovely email.

HTC

"Thank you for your reply. The update you are referring to has been temporarily scrapped, due to some issues with it. Since you have already performed a factory reset on your Thunderbolt, there is probably a hardware issue going on that our warranty and repair department should address. For further assistance, please contact 1-800-229-1235 Monday through Friday from 8:30 a.m. until 5:00 p.m. EST"

I think it's especially interesting that the agent used the word scrapped to describe what has happened to an update that we all hoped was going to bring us some sanity. Although scrapped is the word I'll use to describe what I did to this device when I sell and replace it, my Craigslist add for this Thunderbolt will be less of what I think of it and more of the **bleep** that Verizon used to sell us on it.

Comments

gina7289

Not true so many are getting it each day. HTC said it might be out that it identifiable there update. Don't get discouraged. I just replaced mine and it works better w/ or without update.

GreenRobot

gina7289 wrote:
Not true so many are getting it each day. HTC said it might be out that it identifiable there update. Don't get discouraged. I just replaced mine and it works better w/ or without update.

If it's not true then why did HTC email me exactly what I quoted? Why when I was on the phone with VZW tech support saturday did the tech also say the update is not being rooled out? If many are getting it lets see a screen shot.... Why did you just replace yours?

Ann154

I haven't seen the update yet. Now that I have successfully used android sdk to create screenshots, I will definitely be posted mine whenever the update is applied.

GreenRobot

Ann154 wrote:
I haven't seen the update yet. Now that I have successfully used android sdk to create screenshots, I will definitely be posted mine whenever the update is applied.

I can't wait to see the post

gina7289

Because Verizon is the one that has the status updates for the updates. HTC said on the 5th there the last to know. I just called VZW and HTC.

gina7289

It's called passing the buck for both companies. Check Android central if u want too.

GreenRobot

gina7289 wrote:
It's called passing the buck for both companies. Check Android central if u want too.

Just checked and I don't see any new info. If you have a link please post it. I'd love to read what you're reading.

CJREYES666

Update is live go and get it

gina7289

Yeah got it the update. Happy downloading. U need 40% or more battery.

AntonioC_VZW

GreenRobot wrote:
gina7289 wrote:
Not true so many are getting it each day. HTC said it might be out that it identifiable there update. Don't get discouraged. I just replaced mine and it works better w/ or without update.
If it's not true then why did HTC email me exactly what I quoted? Why when I was on the phone with VZW tech support saturday did the tech also say the update is not being rooled out? If many are getting it lets see a screen shot.... Why did you just replace yours?

I would like to confirm that the software update for the HTC Thunderbolt has been released and is being sent systematically to all our HTC Thunderbolt customers. You will (or perhaps already have) receive a message indicating the update is ready for download. For details about this software update and instructions to install, please visit the link below:

HTC Thunderbolt Update

RobB772

AntonioC_VZWSupport

Does that mean there is a compatible MyVerizon app available for the Thunderbolt? The market shows it as still

"My Verizon Application currently not available on HTC Thunderbolt.". Where do I, as a stock unrooted customer, get this app?

If it's still not available just exactly how did this update

"+ Stability improvements for data centric applications such as Facebook, KAYAK, Yahoo! Mail, My Verizon and more." ?

I'd like to check my account usage status without having to go through a browser Kinda like my wife has been able to do on her Verizon iPhone since DAY ONE!

keezy

RobB772 wrote:
AntonioC_VZWSupport

Does that mean there is a compatible MyVerizon app available for the Thunderbolt? The market shows it as still
"My Verizon Application currently not available on HTC Thunderbolt.". Where do I, as a stock unrooted customer, get this app?
If it's still not available just exactly how did this update
"+ Stability improvements for data centric applications such as Facebook, KAYAK, Yahoo! Mail, My Verizon and more." ?
I'd like to check my account usage status without having to go through a browser Kinda like my wife has been able to do on her Verizon iPhone since DAY ONE!

You're upset that there isn't a compatible MyVerizon app for the Thunderbolt? That's understandable, but it is obvious you didn't do your research before purchasing the phone. If that was such an issue for you, why didn't you do some checking online about the product?

When did the Thunderbolt come out... March 17th? Somewhere around there? There are posts on here TWO DAYS LATER (yes, March 19th) complaining/explaining that there is NO compatible MyVerizon app. Now, you either didn't do your research at all, or you jumped the gun and either pre-ordered it (thus, accepting any potential bugs it may have) or got it as soon as you could without checking to see if it would fit your needs. Either way, that is your fault for purchasing it without fully knowing what you would be using it for, and whether or not the device would support those needs.

That would be like if I purchased an iPhone 4 on Verizon, and got mad at Verizon for the fact that I couldn't call and browse the web (even though there are thoroughly explained posts on here on why you cannot)

http://community.vzw.com/t5/ThunderBolt-by-HTC/My-Verizon-Mobile-is-not-supported-on-your-device/m-p/478136/highlight/true#M940

GreenRobot

vereyezuhn wrote:
RobB772 wrote:
AntonioC_VZWSupport

Does that mean there is a compatible MyVerizon app available for the Thunderbolt? The market shows it as still
"My Verizon Application currently not available on HTC Thunderbolt.". Where do I, as a stock unrooted customer, get this app?
If it's still not available just exactly how did this update
"+ Stability improvements for data centric applications such as Facebook, KAYAK, Yahoo! Mail, My Verizon and more." ?
I'd like to check my account usage status without having to go through a browser Kinda like my wife has been able to do on her Verizon iPhone since DAY ONE!

You're upset that there isn't a compatible MyVerizon app for the Thunderbolt? That's understandable, but it is obvious you didn't do your research before purchasing the phone. If that was such an issue for you, why didn't you do some checking online about the product?

When did the Thunderbolt come out... March 17th? Somewhere around there? There are posts on here TWO DAYS LATER (yes, March 19th) complaining/explaining that there is NO compatible MyVerizon app. Now, you either didn't do your research at all, or you jumped the gun and either pre-ordered it (thus, accepting any potential bugs it may have) or got it as soon as you could without checking to see if it would fit your needs. Either way, that is your fault for purchasing it without fully knowing what you would be using it for, and whether or not the device would support those needs.

That would be like if I purchased an iPhone 4 on Verizon, and got mad at Verizon for the fact that I couldn't call and browse the web (even though there are thoroughly explained posts on here on why you cannot)

http://community.vzw.com/t5/ThunderBolt-by-HTC/My-Verizon-Mobile-is-not-supported-on-your-device/m-p/478136/highlight/true#M940

_________________________________________________________________________________________________

The upsetting thing about the MyVerizon app is the fact that it's a simple little app that could be easily made to operate on the Thunderbolt. 16 year old kids modify and make their own custom roms and Verizon wireless can't get an app to work on their biggest badest new phone thats weak. Yes the Thunderbolt came out on the 17th and thats when I ordered mine add overnight shipping, activation and a few days to explore the device and yes by the time we figured out the app doesn't work someone wrote that post you gave us a link to. You seem a little condescending about us Thunderbolt owners not doing our research and saying it's our fault for not waiting for others to be the guinea pigs but how about this piece of research involving Skype mobile w/ video..

check out this link of a Verizon rep showing customers at an event ( prerelease ) showing the Skype mobile w/ video app

http://www.youtube.com/watch?v=mlNvWrXyrcc

Now where is the skype app that was demonstrated at events and on the web for all to see???

As for your comparison to the Iphone4 and not being capable of calling and web at the same time that information was all over the web for us android lovers to soak up and point our fingers at those in line buy their VZW iphones. Also not every consumer has time to hunt down and read a forum post about a feature that Apple loves to show us on their iphone commercials.

Finally there are a few more items of the update that didn't improve. I spent almost 2 hours on the phone with VZW and HTC trying to figure out lost connection issues and that bug was supposed to have improved, False text notifications, and long wait time for gps to get a location.

Quickly load GPS updates for Google Maps and VZ Navigator™ = FAIL

SMS and MMS messages are stored properly in the Messaging = FAIL

Enhanced data connectivity when accessing the Verizon network = FAIL

http://support.vzw.com/pdf/system_update/thunderbolt.pdf

We are just getting a tired of waiting to see if VZW will deliver.

keezy

GreenRobot wrote:

Now where is the skype app that was demonstrated at events and on the web for all to see???

Wow. Really? http://community.vzw.com/t5/ThunderBolt-by-HTC/Swipe/td-p/477892

You can download Swype. It's perfectly compatible with the HTC Thunderbolt.

Ann154

And too close in name apparently. :smileywink:

RobB772

Obviously vereyezuhn doesn't want to read before posting......he just wants to argue.

As to the MyVerison mobile question I had , I received a call and follow-up email from a very courteous, albeit uninformed, Data Technical Support rep who informed me

"At this time I am unable to give you a date when new software would be available for your Thunderbolt the software is sent from the manufacture of the device."

Wouldn't it be refreshing if customer service actually learned the product instead of providing "canned" answers that make them look bad. This wasn't a cold call where the rep had to answer off the cuff, it was a call back to an email to customer service so they should have (and could have) done some work upfront before answering.

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