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Internet access
MsJoJo-36
Newbie

I cant access the internet. I can only get wifi. How can I turn on the internet without wifi?

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Re: Internet access
Ann154
Super User
Super User

Have you turned off the mobile network?  Settings > wireless & networks > mobile network

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Internet access
vzw_customer_support
Customer Support

That's no fun MsJoJo-36! Let's get that internet working! Is your device in airplane mode? Go to Menu > Settings > Wireless Networks > Ensure Airplane mode is off. Turn off WiFi as well. The 3G indicator should appear. You may need to soft reset device, simply remove the battery and place back in. If the issue persists, reply back and we can troubleshoot further.

Lena A.
Follow us on Twitter @VZWSupport

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