If you have insurance, you MIGHT be able to get it replaced.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Oh no! A cracked screen is the worst! Now, we do not repair screens. If you have insurance, you can visit http://bit.ly/07CrqPK and file a claim or call 888-881-2622. Once the deductible is paid, they can get another phone out to you! You have other options if you don't have insurance. You can always get a phone from someone else or an older one that you have and activate that one. If you have an upgrade (dial #UPG to check) that also might be a good idea. We also sell certified pre-owned devices that do not require a contract and you can get at any time! Take a look here http://bit.ly/S9UGqB. I hope you find the best option for you!
Please follow us on Twitter @vzwsupport