Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
I've connected via usb cord, but can't see my photos that are on the phone to move them. I connect the usb from phone to pc as "mount as disk drive". Then when I look in "Explore" I see "Mobile Device" but nothing show up under it (or in it).
This should be a simple task. Can anyone get he there?
Thanks,
John
When I double click the added drive that is listed on my PC, all sorts of files are listed
Hi jwsharber!
We want you to transfer over those important memories! You might want to check your SD card on your device to make sure that it is inserted correctly. Were the files that you wanted to transfer on the card or the phone memory? If you'd like the card memory, please insert the card, then plug the phone in. For the phone memory only, remove the card and plug the phone in. You may also want to try a different disk drive as it may be labeled as something different. Keep us posted if you're still having issues. Thanks!
MichelleG_VZW
Please follow us on twitter @vzwsupport