Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Lack of KNOWLEDGE of many VERIZON employees
BadDroid
Member

So, I am one of many of the people that purchased the HTC Rezound. I purchased the phone on day one and loved it. It was getting 32mb downloads and 10mb uploads and I always had great reception. (Nashville TN) Fast forward to today. The phone has signal issues that I did not have when I first got it. My speed test results are 11-17mb down and 3-5 up when I do get a decent signal. Here is the incompetence of VERIZON! My wife's phone, which is a Rezound, became too unreliable and consistently lost it's data signal. Verizon sent out three replacement phones and each had its problems. The first one would get hot to the touch, something that neither one of our two Rezounds did and still had reception issues. The second one's back cover would not securely fasten to the phone and anyone who owns a Rezound knows that the antenna is built into the back cover of the phone. This brings me to the third replacement phone. It, like the actual one we purchased for my wife, the first replacement that over heated, and the second replacement that would not get a reception out of the box, did not get a good signal. I asked the VERIZON employee to just send us a new LTE 4g card to see if that was the problem and what do you know , THAT WAS THE PROBLEM. My wife kept her original phone and it works as well as mine currently does. We are just waiting for the ICS update that the INCOMPETENT, NO GOOD, MONEY HUNGRY COMPANY that is VERIZON told us that we would get in the first quarter of the year and as of July 31, NOTHING. It goes to show that VERIZON will waste money for the delivery of phones and take it out on a company like HTC for a faulty phone, when the problem all along was the 4g card.

Tags (3)
0 Likes
Re: Lack of KNOWLEDGE of many VERIZON employees
j_rousseau32
Member

You are amongst a long list of customers that have shelled out premium cash to have a smart device and to run into problems during their contract. The sad fact is carrier's see smart devices as if they were just phones...which they are not, they are computer's that make phone calls. Since we pay a premium to use these devices it infuriates me to no end when they don't perform up to spec's and I often played around with the idea of just going back to a dumb phone but I just got a GNex and a new contract w/Verizon, been a long time Sprint customer and I have experienced many a nitemares with that outfit. Sad truth is, all carrier's have pissed me off and I hate the fact that I have to pony monthly for a half-ass service..

Quote: "We are just waiting for the ICS update that the INCOMPETENT, NO GOOD, MONEY HUNGRY COMPANY that is VERIZON told us that we would get in the first quarter of the year and as of July 31, NOTHING." If I am not mistaken the Rezound's are running ICS already.... no? I am running JB now and I think it will be nice once the bugs get worked out. Good Luck-

0 Likes
Re: Lack of KNOWLEDGE of many VERIZON employees
commonsense101
Sr. Member

/facepalm

everyone is holding out for a software update...

*hint they dont really do much of anything to improve signal problems and the like

but okey. Google any phone on the market on any carrier you will see people on a forum crying about it

0 Likes
Re: Lack of KNOWLEDGE of many VERIZON employees
nlitend
Novice

Right because while you are HOLDING the device and are too "incompetent" to be able to know what youre doing, it makes sense to you that strangers across the country over the phone who cant see or touch it and have to rely on your naive replies to questions and uneducated emotional reactions to your self absorbed situation would be efficient at it haha.  Don't worry one day all consumers will have chips in their head so that employees for various services can read your mind and control your body movement.  And by the way, returning several phones doesn't make them money, quite the contrary, get educated before ranting, it makes you look naive.  That's what the reps are thinking when they talk to you.

0 Likes
Re: Lack of KNOWLEDGE of many VERIZON employees
nlitend
Novice

If your phone isn't good its not the service, its the phone.  If your phone is flawle4ss but the exact services provider by a CARRIER are not performing that's different.  Don't sign the4 contract, or reactivate your old device.  You can still change devices under contract you just cant have a new one at a subsidized price (which is the monetary reason you signed) until its past so that the carrier redeems its investment in the hardware.  Run a business, it would be educational.  Every consumer out there thinks they are entitled to more than they pay for and always misplace blame so widespread and redundant and typical.

0 Likes