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MMS and Attachements failing to download

myelbow
Newbie
‎09-12-2014 08:03 PM

I can't remember exactly when but roughly somewhere in the early to middle part of July 2014 all forms of MMS/group conversations/attachments in text will NOT download.  They all show up with the option to download and when I attempt to download anything it always fails with "Generic network failure".  I honestly don't remember an update around that time that might coincide with the problem.  It seems like it just started out of nowhere.  As it stands, I can't read any messages sent to more than one recipient nor can I receive any form of attachment.

I have searched all over the place and see similar issues but not necessarily the same issue being reported by anyone on forums.  Surely I'm not the only one with this issue but it sure does feel that way.  Anyone else experiencing something similar or have any idea as to what might be going on?  I've had the phone a year now and there have been no real issues until this and it's quite frustrating.

Thanks,

Blake

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myelbow
Newbie
‎09-13-2014 05:03 AM

Alright, no answers needed.  I finally found a related discussion where everyone is having the same issue.  Apparently it was the June update and now you have to have Mobile Data ON in order to send/receive attachments and group conversations and so forth.

Verizon, please add me to the list of less than satisfied customers at this point.  In June it was stated that a "fix" is being worked on but this very much feels like an intentional change as opposed to an accidental side effect.  Call it a conspiracy theory but it seems like a calculated change to potentially grab money from data overages.  Sad really.  =\

Thanks,

Blake

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ALLroy
Newbie
‎01-17-2015 12:42 PM

Been having the same problems with my wife's Galaxy S5 since June/July 2014.  I just upgraded to the Note Edge yesterday and was having the same problem.  Needless to say, that escalated the need to call tech support.  The forum answers from Verizon are useless.

What you need is for Verizon to reset your connections (mobile, internet, etc.) from their side.  Call tech support and get escalated to Tier 2 support. Maybe the first level of support can do this, but my guy escalated me to Tier 2 and Tier 2 was able to help in 5 minutes.

No ** workarounds like Mobile Data -> On, or switch to airplane mode then off, etc.  This will work.  I just wish I could auto-forward this post to every MMS issue in the forums.

Let me know if it works for you.

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