My HTC Rhyme randomly shuts off and now will not turn on at all.

[wojahn]

I have always had problems with my Ryhme since day one. But now it just randomly shut down and will not turn back on. Help!!

[vzw_customer_support]

Help is here!

I am so sorry to hear that you have been having problems with your phone! You said that there has been problems since day one; what are they? Can you try and power up by holding the power and volume down keys? Try and plug it into the wall or computer and see if it will boot up. Please fully charge the device on a wall charger too and then try and power up again. Was anything happening on the phone prior to it powering off? If you were in a particular application, I might recommend removing it.

Thanks!
MichelleG_VZW

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