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My Thunderbolt won't update

amc_1989

I was trying to use the my verizon app on my Thunderbolt to check my usage and it says it wants me to preform a firmware upgrade. I go and do that and it will download it to the phone and when it's done it will turn off. It will come back on and start updating until a triangle with a ! in the middle of it with the android guy below it comes on the screen. I have to clear the cache and reboot the phone or it will shut off everytime if I don't. I don't know what is going on. Has anyone on here have this happen to them before and is there a way to fix it. Please help. Thanks.

Comments

Wildman

A number of users reported diffrent issues with updating to the latest update, some suggest to disable 4G connection that worked for me and sometimes it ended up being a app installed blocking the upgrade..

Since your device ask for you to clear cache, have you tried that option?

Read at http://community.vzw.com/t5/ThunderBolt-by-HTC/Still-no-Update/td-p/602792

amc_1989

Wildman wrote:
A number of users reported diffrent issues with updating to the latest update, some suggest to disable 4G connection that worked for me and sometimes it ended up being a app installed blocking the upgrade..

Since your device ask for you to clear cache, have you tried that option?

Read at http://community.vzw.com/t5/ThunderBolt-by-HTC/Still-no-Update/td-p/602792

Well I clear the cache to be able to reboot the phone or it will keep shutting off. I will try what you did and see if it works.

Wildman

Yeah its a strange one but it has helped with some....

amc_1989

Wildman wrote:
Yeah its a strange one but it has helped with some....

It still won't update. I don't know what to do.

Ann154

That RUU file (MR2) will install the official version of the MyVerizon application that was released in the MR2 update.

I can't say if the app will work or not, because I have no reason to use the MyVerizon application. It is more bloatware that I would prefer not to have on my phone.

amc_1989

Ann154 wrote:
That RUU file (MR2) will install the official version of the MyVerizon application that was released in the MR2 update.

I can't say if the app will work or not, because I have no reason to use the MyVerizon application. It is more bloatware that I would prefer not to have on my phone.

I will try that. Do you know how to make my notification sound go away. It will keep doing it and won't stop. Sometimes it will do it a few times at the same time. There is no notifications and it will still do it. Like if I unlock the phone after waiting a minute it will do it.

Ann154

Not sure on the notifications, but after you install the RUU file it won't matter. That file will factory reset your phone and you will need to set it up again. That is why I mentioned if you are desperate enough.

Ann154

The post didn't give any instructions and it doesn't necessarily break the warranty. :smileywink:

amc_1989

Ann154 wrote:
The post didn't give any instructions and it doesn't necessarily break the warranty.

I can't even do that. I download it to the computer and it won't open. I have even wiped everything and still have problems with my verizon and the noises. It now turns off for no reason every hour now.

PJNC284

you don't open it on your computer. You download the file, put it on your sdcard (make sure it's renamed PG05IMG.zip), power off, hold volume down+power to get into hboot and follow the on screen instructions.

amc_1989

PJNC284 wrote:
you don't open it on your computer. You download the file, put it on your sdcard (make sure it's renamed PG05IMG.zip), power off, hold volume down+power to get into hboot and follow the on screen instructions.

Thanks. I forgot to not open it. I am going crazy and losing my mind trying to figure out whats going on.

Wildman

Ann154 wrote:
The post didn't give any instructions and it doesn't necessarily break the warranty.

The thing is a user without knowledge to using it can lead to some issues that Verizon wont help to correct because it isn't a official update pushed from them...

PJNC284

And you think the phone reps are smart enough to know which you did? I bet their OTAs cause more problems than manually flashing. I do agree though that getting in a hurry and not reading instructions can get you in trouble but there isn't much you can mess up with the manual flash. If you want to be 100% safe, download Astro File Manager from the market. Open the app and navigated to the .zip file, long press and hit details, wait a little while until the md5 pops up and verify that it matches "MD5: 0e939335d3039a3723c095b33f8cc301". This makes sure you don't have a corrupt/partial download. Also verify that it the file name isn't .zip.zip (easy to do if you're using a windows pc).

Ann154

Again if one is desperate enough...

amc_1989

Ann154 wrote:
Again if one is desperate enough...

I'm at the bootloader. Do I stay there and the phone will reboot.

PJNC284

It should start searching files and then ask you to press volume up to flash. When it's done, it'll ask to hit power to reboot. Sometimes you need to choose Fastboot in the menu. If it does nothing, you likely don't have the file named correctly or it isn't on the root (top most, not in a folder) of your sdcard.

amc_1989

PJNC284 wrote:
It should start searching files and then ask you to press volume up to flash. When it's done, it'll ask to hit power to reboot. Sometimes you need to choose Fastboot in the menu. If it does nothing, you likely don't have the file named correctly or it isn't on the root (top most, not in a folder) of your sdcard.

I went to fast boot and it says bootloader, reboot, reboot bootloader and power down. That probably means I did it wrong. I don't know where to put it on the sd card. I know you said at the top, but I tried that. I could be doing it wrong.

PJNC284

Your baseband won't match the one on the pdf from Verizon since they goofed and didn't put the right number. Believe it's 627r/625r or something like that instead of 613w. If you have working data, it updated the baseband because an old baseband wouldn't work on MR2

Ann154

1.39.00.0627r, 0.01.69.0625r are the correct basebands for the MR2 update .

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