My dumbest smart phone
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I would like one accurate, complete answer from one provider, either Verizon, HTC, or Google.
Voice Dialing, is the worst feature, not only that, it's dangerous. Why would you create a feature, for "hands free" if you have to look at the device to make sure of what you have asked the voice dialer to dial. There is NO audible confirmation of what or who you have asked for. When I emailed Verizon, I was sent to HTC, who tried to set me up with the Google dialing feature, which only worked for about a minute, before it started looking up everything that had to do with "dial MOM"- internet, where ever. Frustrated, I called Verizon, who looked and looked and suggested I go to the market place and download some non-supported application that may work. Of course it may cost something. Why can't someone just write a code for the voice dialer to confirm audibly what you are asking for? Similar to the LG model I had, you asked to call MOM, it would respond "call mom home or mobile"?, then I would choose and not ever have to look at the screen. This is about to drive me crazy, especially something that should be simple to answer or fix, especially with the cost of the phone.
Next issue, what is with the phone cutting off an on after the UPGRADE????? It's been what 2 weeks now and they are still FIXING IT?
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This would be a manufacturer issue, not Verizon.
Also, this is a customer-to-customer site. I would suggest contacting HTC about this. They make the updates and the phones, Verizon just sells it and pushes out the updates. Not much they can do.
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The manufacturer HTC, doesn't have solution, they sent me to Google.
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and if Verizon is selling thephone, then Verizon, should be responsible for seeing that these issues are fixed. I paid Verizon...and want them to to do the leg work not me...especially not after spending what I spent on thisphone.
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kpsmln wrote:and if Verizon is selling thephone, then Verizon, should be responsible for seeing that these issues are fixed. I paid Verizon...and want them to to do the leg work not me...especially not after spending what I spent on thisphone.
Actually that's a negative. Why should Verizon be held liable when all other resalers are not? If you buy an Xbox from BestBuy who do you go to after the initial 30 days? Microsoft...
Anyway... It's a HTC issue. The Bluetooth stack that HTC uses has ALWAYS been terrible. If you try ANY HTC sense device you will find that out quickly. Motorola uses one of the best stacks out there and they actually write their own code to make sure it works well.
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Tidbits wrote:
kpsmln wrote:and if Verizon is selling thephone, then Verizon, should be responsible for seeing that these issues are fixed. I paid Verizon...and want them to to do the leg work not me...especially not after spending what I spent on thisphone.
Actually that's a negative. Why should Verizon be held liable when all other resalers are not? If you buy an Xbox from BestBuy who do you go to after the initial 30 days? Microsoft...
Anyway... It's a HTC issue. The Bluetooth stack that HTC uses has ALWAYS been terrible. If you try ANY HTC sense device you will find that out quickly. Motorola uses one of the best stacks out there and they actually write their own code to make sure it works well.
While I in general agree, you don't continue paying Best Buy every month to keep using the XBox. This is a subscription service, and one in which Verizon forces the Google Marketplace to censor what apps you can access from your phone.
My cable TV set top box is manufactured by Motorola, but if it has an issue, I still go to Comcast for resolution, because it is a monthly subscription. Verizon is even moreso - it's a contractually defined time period subscription - you can't get out of it.
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Thank you, you pay for a service from one provider, it is their responsibility to see that the products work. Verizon doesn't just use the programming the phone comes with, they program their features in it...therefore any issues with the phone should be communicated to Verizon and they should do the leg work to see that the features are there and or fixed. And it is still the dumbest smart phone ever...love the camera though...if only thats what I bought it for!
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kpsmln wrote:and if Verizon is selling thephone, then Verizon, should be responsible for seeing that these issues are fixed. I paid Verizon...and want them to to do the leg work not me...especially not after spending what I spent on thisphone.
Technically you also paid HTC. And it is an HTC issue, not Verizon. HTC made the phone and the software and they make the updates. Verizon is the middle-man.
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vereyezuhn wrote:
kpsmln wrote:and if Verizon is selling thephone, then Verizon, should be responsible for seeing that these issues are fixed. I paid Verizon...and want them to to do the leg work not me...especially not after spending what I spent on thisphone.
Technically you also paid HTC. And it is an HTC issue, not Verizon. HTC made the phone and the software and they make the updates. Verizon is the middle-man.
HTC didn't put VZNavigator, or any of the other verizon mandated crapware on it. Verizon has final say on any software installed on it.
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it's pretty simple to me....it's a verizon problem to me. now if verizon has a problem with their suppliers, then that's their issue. however, verizon ran my debit card for the purchase and i write a check every month to verizon. i also signed a contract with verizon. if they can't give me a phone that works properly, then it's verizon's problem to fix. i get that htc made the phone, but my contract is not with them.
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TedKord wrote:
vereyezuhn wrote:
kpsmln wrote:and if Verizon is selling thephone, then Verizon, should be responsible for seeing that these issues are fixed. I paid Verizon...and want them to to do the leg work not me...especially not after spending what I spent on thisphone.
Technically you also paid HTC. And it is an HTC issue, not Verizon. HTC made the phone and the software and they make the updates. Verizon is the middle-man.
HTC didn't put VZNavigator, or any of the other verizon mandated crapware on it. Verizon has final say on any software installed on it.
I don't know that apps are considered software, necessarily. And you don't know that HTC doesn't put the VZNavigator and other apps on in compliance with Verizon's contracts with them. I consider software to be the main bulk of the phone, if you will. Not apps.
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In regards to your comment, "I don't know that apps are considered software", I have one question for you, Really? Now while you may argue your point, VZ Navigator and all the other garbage that comes "pre-installed" are most definitely considered software as they cannot be removed without rooting (just like the os itself). Furthermore, what would you consider them, hardware?
Yes, this is Verizon's responsibility to fix. As the previous post stated, this is a contracted subscription with Verizon. Anyone that argues that point is missing the big picture. So, Verizon, I hope you're listening (I know, I know, they never do lol). Take this opportunity to make the situation right for "your" customers. Reboots mid-call and all of the other issues need fixed. Believe me when I say you have more to lose than HTC with this. HTC will come out looking like the hero, especially when they say that once they've released the fix it's up to you. Remember, we are YOUR customers, not HTC's. We purchased their handset with your software (that's right, you mandated and approved it) and PAY dearly for your services. So, guess what, this is YOUR problem, YOU own it. Stop the blame game and step up to the plate.
Not to get ahead of myself here, but I do believe that some form of reimbursement is necessary to owners of the Thunderbolt. But, since I know you, Big Red, VZW, The Fastest 4G network blah blah blah, have your hands full, fix the issues first and then satisfy your customers. We have tolerated missed appointments, dropped business calls and horrendous customer service (thank God it wasn't every time I've called in or I would be sitting in a padded room somewhere).
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I think that the comments have gotten away from the original post. There is a voice dialer that is native to Android that the OP is having a problem with. Verizon Wireless would not fix that particular app. If you want a solution from VZW, it would probably be a paid voice dialing app, similar to VZ Navigator. This would cause more complaints about more added paid bloatware on the phone.
For the OP, I would recommend Vlingo. It is a free app. I don't like the native voice dialer app myself, and don't use it on my Android phones. Vlingo does the job pretty well. I can't remember if it offers the confirmations that the OP is looking for. However, the instructions for Vlingo tell the user to say "Call Mom at home" so that there will be less confusion for the app. Also, once I activate the voice dialing feature from my Bluetooth headset, it will only attempt to voice dial, not search the internet.
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Why not fix it...it is a SAFETY ISSUE....every other cheap phone I've had, had a voice dialer that repeated back to you what you want or looking for....not promoting driving and dialing, but in such cases, If I ever need to, VERIZON should provide something that will assist their clients in making safe hands free dialing- especially on a $300+ phone...just saying....this was an unpaid option on my other phone...they shouldn't have installed the widget, if it doesn't do what it should do...provide HANDS FREE DIALING, REQUESTS, ETC, and repeat it back to you so your not calling the doctor when you trying to call your work.......It might as well just not open at all! SAFETY, SAFETY, SAFETY!!!!
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kpsmln wrote:Why not fix it...it is a SAFETY ISSUE....every other cheap phone I've had, had a voice dialer that repeated back to you what you want or looking for....not promoting driving and dialing, but in such cases, If I ever need to, VERIZON should provide something that will assist their clients in making safe hands free dialing- especially on a $300+ phone...just saying....this was an unpaid option on my other phone...they shouldn't have installed the widget, if it doesn't do what it should do...provide HANDS FREE DIALING, REQUESTS, ETC, and repeat it back to you so your not calling the doctor when you trying to call your work.......It might as well just not open at all! SAFETY, SAFETY, SAFETY!!!!
just playing devil's advocate here, but if you are THAT concerned with safety, then you may want to consider not using a phone while driving at all. believe it or not, we lived for decades with telephones that we couldn't use in the car. i would guess that 99% of phone use while driving is not absolutely necessary. what i do though is simply dail a number while i'm at a red light or stop sign. i can at least wait the couple of minutes until i stop next, to make that call.
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Best. Post. Ever.
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I am so there with you....now to the 4G...JOKE!!!!! lets hope after this mornings UPDATE something changes...it certainly hasn't been the voice search option...works like crap! If it works at all...I just bit the bullet and purchased Choice Dialer +...it's okay, but Verizon...you missed the safety mark on this one...not having a voice dialing or request system that REPEATS back to you what you want...not just a bleep with WHATEVER...as you can see...I am still frustrated with the dumbest smart phone!
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Thanks Ted for the back up...the VZ crap is killing me!
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As for verifying the dial request this would be a little more complex than you think because Google Voice works from a web server so the configuration to add this option could be a bit more into it.
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I'm trying voice dialer +....the jury is still out on this one too...If I cant get resolution, I will try what you suggested...thanks! and Kudos!
