Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
My phone is saying decrypt storage and then says it needs to factory reset, but then will not reset , help?!?
sweetness717
Member

Can anyone please help ? The phone is saying decrypt storage and says it needs a factory reset , but it will not reset ? I have tried everything that I can think of, has anyone else had this problem ?? Does anyone know how to fix this ?

0 Likes
Re: My phone is saying decrypt storage and then says it needs to factory reset, but then will not reset , help?!?
vzw_customer_support
Customer Support

I'm sorry to see these troubles for you Sweetness 717. We are here to help get the device working properly. Please provide the make and model for us as well as steps troubleshooting that has already been performed. We will do all we can.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes