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My phone will not charge
linnvanwa
Member

My phone plugged in has a red line thru the battery, and the charge light is not on, suggestions?

Re: My phone will not charge
vzw_customer_support
Customer Support

linnvanwa,

We're here to rescue your phone! Let's get it back to charging as it should. Is there any damage to the phone or USB cord? Are you charging using the wall adapter? If not, please try so and another charger. If it continues please test charging it while in Safe Mode http://vz.to/1cwwRAb .

AdaS_VZW
Follow us on Twitter at @VZWSupport

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