RobB772 wrote:I am finding that posting to this or HTC's forum is really just an exercise in futility.
Both companies (Verizon and HTC) know the Thunderbolt is plagued with "glitches" and problems that CUSTOMERS shouldn't be suffering this long with.
Long time posters, whether they believe it or not, off times spout the company line, defend the propagation of problems update release after update release, or say root or just stop complaining nobody wants to hear your whining about what you should have known about if YOU did any research. All of these options put the onus on the CUSTOMER and not where it belongs, with the Manufacturer and Carrier. (Just hanging out on a forum racking up numbers of posts doesn’t make you a subject matter expert or make the new poster a Rube)
Taking an "ostrich approach" ("we never heard of that problem before") seems to be both companies first course of action. Their second course is to blame the CUSTOMER for utilizing the phone as it was marketed (using android market apps instead of the preferred Verizon or HTC preloaded bloatware. Bloatware which by the way seems to grow with each update). And their ongoing course seems to be ignoring a large portion of their paying CUSTOMERS who purchased Thunderbolts or see how many hoops they can get the CUSTOMER to jump through (remove all downloaded apps , factory reset) before they shut up and stop expecting an expensive device to perform as marketed.
I've read posters say early adopters should expect problems....OK, but shouldn't they also expect timely resolution to those problems?
I read other posters say root and you'll magically see all your concerns (problems) disappear....except that if you "brick" your device or have some "unforeseen" complication its Y.O.Y.O (you're on your own as far as Verizon and HTC and you potentially own a very expensive paperweight).
Wouldn’t it be a better long term business model to attempt to make early adopters of technology you are pursuing as your future feel like they’re not just suckers who bought into a promise that won’t be delivered, at least not to them?
I agree with this. There are some comments you've made that I'd like to touch on, but it's a violation of this forum for me to go into detail, so I'll refrain I suppose 
All I'll say is your paragraph about "r-wording" isn't exactly all true.
BUT, to touch on some other subjects you've mentioned - It's true that Verizon takes the "ostrich" approach when you go in with problems with your device. I think that's mainly because they aren't supposed to be speaking negatively about their products outright to a customer. I mean, if you go in with an issue and they say "Oh, yeah, we've had loads of reports on this. My phone has this problem too" you're going to think they knowingly sold you a bad phone (whether or not they did)
A lot of long-time posters on here will default to app problems with issues, because frankly, a lot of the time it is. The apps in the Android Market are open to EVERYONE (meaning ANYONE can make an app and put it on the market) that's why there are so many bad apps that cause issues for phones. Not everyone knows what they're doing when making an app, and some want to purposely brick peoples' phones. A lot of the issues such as random shutting down, lagging, random music playing, and things like that ARE app-caused. I've experienced all of these because of bad apps, and have fixed all of them by finding the app and removing it.
