Child Item

Site Totals

61410 Questions Answered 270 Categories

No 3G or 4G connection

Hey guys,

I need some help. Since around 5:30pm yesterday, my Tbolt hasn't had a 3G or 4G connection. I tried restarting the phone but it didn't fix the problem.

I tried shutting it off and pulling and re-seating the battery. Turned on the phone and still no connection.

Next, I shut it off and pulled the battery, sim card, and SD card, then re-seated them all. Turned on the phone and again, no 3G or 4G connection. I had Juice Defender installed but I uninstalled it before I did this.

A similar problem happened to me about a month ago. I took it to a Verizon store and they swapped out the sim card. Somehow, that fixed the problem. Could the sim card be the issue again?

Comments

Ann154

The mobile data connection was enabled, correct?

Settings > wireless & networks > mobile network has a green checkbox next to it.

ricax3040

Hi Ann154, yes, it's enabled. I just tried disabling and re-enabling it but it didn't fix it.

I also tried turning Airplane Mode on and off but that didn't work either.

Ann154

That is weird that you are having issues reconnecting to the network after going through all those step. This is an area where you had signal before? No one else with Verizon is having problem?

What kind of network is your phone connecting to? Settings > about phone > signal info

Or you can download this application and access the phone information quickly.

https://market.android.com/details?id=net.andirc.lteonfoff

ricax3040

Yes, the connectivity issued happened at work and I have a good signal here. But right now, I'm not getting a 3G or 4G connection anywhere. I can't say about anyone else on Verizon though.

For the network, the Mobile Network Type is CDMA -eHRPD. Service state says "In Service". Signal Strength is -83 dBm.

I can't access the Android Market page... I'm at work so I think the filter may be blocking it.

budone

Try dialing ##778

Hit Call

Choose Edit Mode

Enter 6 zeros as the passcode and hit OK

Click on Mobile Settings

Click on REV A If eHRPD is chosen, choose ENABLE instead

Click MENU to commit change and let the phone reboot.

NEVERMIND, should have read farther.

FYI you can not call *228 on a 4G device. You receive an error message

Child Item