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No APN Specified. MMS problem
delrustymar
Member

My HTC One started giving me a toast notification yesterday stating "No APN specified on the device" and now I can't receive or send any MMS. I've tried resetting my phone, turning it off and pulling the sim out, manually resetting the APN, and now I'm at a loss of what to do and how it even started to have this problem. Anyone know a fix for this?

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Re: No APN Specified. MMS problem
vzw_customer_support
Customer Support

Thanks for trying so many steps already, delrustymar. Was the reset that you completed the hard reset http://vz.to/1gNytYv or just a soft reset http://vz.to/1gNyyLP? And what steps did you take to try to manually reset the APN? Are you able to access the internet with WiFi turned off?

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: No APN Specified. MMS problem
delrustymar
Member

Hi Jennifer! I only have tried a soft reset so far. With the APN, I went

into the settings and tried to set up a new APN by manually inputting the

name, etc. And yes I can access the Internet without WI-FI.

On Apr 21, 2014 10:42 AM, "Verizon Wireless Customer Support" <

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Re: No APN Specified. MMS problem
vzw_customer_support
Customer Support

Let's get your MMS working delrustymar. Have you tried sending the MMS with wifi turned off?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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