Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
No data connection
budone
Sr. Leader
Sr. Leader

In an area where 4G service is not expected for awhile. But the last few weeks, pretty much anywhere I am the data connection would drop, but come back. Well, it dropped last night and has not returned.

 

Tried all the usual types of fixes without any luck. :smileysad:I fear that radio has bit the dust.

 

Will let ya know what happens today.

0 Likes
1 Solution

Correct Answers
Re: No data connection
budone
Sr. Leader
Sr. Leader

MikeS_VZW came through! After an hour of, "Try this, try that", he said a master reset is in my future. Then he sent one more message with one more suggestion and it has cured my no data issue.

 

I am back in business and a huge thanks to Mike!  You are awesome!!!!

View solution in original post

0 Likes
Re: No data connection
Chuck21
Member

I am also having data connection issues.  Ever since the latest OTA update, I lose data connection all the time and nothing I seem to do fixes the problem.  It just comes back on its own.  Someone please help.

0 Likes
Re: No data connection
pmkoul
Member

im unable to connect to the mobile network right now

0 Likes
Re: No data connection
budone
Sr. Leader
Sr. Leader

MikeS_VZW came through! After an hour of, "Try this, try that", he said a master reset is in my future. Then he sent one more message with one more suggestion and it has cured my no data issue.

 

I am back in business and a huge thanks to Mike!  You are awesome!!!!

0 Likes
Re: No data connection
BustaCap
Member

budone wrote:

MikeS_VZW came through! After an hour of, "Try this, try that", he said a master reset is in my future. Then he sent one more message with one more suggestion and it has cured my no data issue.

 

I am back in business and a huge thanks to Mike!  You are awesome!!!!


What was the solution (I don't see it above)?  Not trying to be mean or anything, but whatever solved the issue could help others that find themselves in a similar situation.

Re: No data connection
Not applicable

I gave the following steps to budone after ensuring all the settings were good in the switch:

 

1. Open Dial Pad - Dial: ##778 Send

2. Select: EPST Edit mode, Password: 000000

3. Select: Modem Settings

4. Select and modify Rev. A to ENABLED

5. Touch "Menu" and select "Commit Modifications"

6. The device will reset in 10 seconds.

Data Connection SHOULD return

 

While this likely would have been solved by a master reset, it's nice to avoid the tedious process whenever you can.  I hope this helps someone else out too.

0 Likes
Re: No data connection
Ann154
MVP MVP
MVP
Cool beans, budone! Glad you are up and running.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: No data connection
budone
Sr. Leader
Sr. Leader

BustaCap wrote:

budone wrote:

MikeS_VZW came through! After an hour of, "Try this, try that", he said a master reset is in my future. Then he sent one more message with one more suggestion and it has cured my no data issue.

 

I am back in business and a huge thanks to Mike!  You are awesome!!!!


What was the solution (I don't see it above)?  Not trying to be mean or anything, but whatever solved the issue could help others that find themselves in a similar situation.


Sorry Busta, Once I was finished with making chili I was going to post what MikeS offered. See he already took care of it!

0 Likes
Re: No data connection
budone
Sr. Leader
Sr. Leader

MikeS_VZW wrote:

I gave the following steps to budone after ensuring all the settings were good in the switch:

 

1. Open Dial Pad - Dial: ##778 Send

2. Select: EPST Edit mode, Password: 000000

3. Select: Modem Settings

4. Select and modify Rev. A to ENABLED

5. Touch "Menu" and select "Commit Modifications"

6. The device will reset in 10 seconds.

Data Connection SHOULD return

 

While this likely would have been solved by a master reset, it's nice to avoid the tedious process whenever you can.  I hope this helps someone else out too.


FYI, if you use the app, Call Confirm, you will have to disable the program before doing the above steps.

0 Likes
Re: No data connection
Tigger33
Member

VERY FRUSTRATED!!!!  I have tried this fix

1. Open Dial Pad - Dial: ##778 Send

for no data connection and when I hit send I get an auto reply that my call can't be completed as dialed.  I am paying large dollars and my data plan is not worth {word filter avoidance} I can't connect to anything any more I can't get my email to download I can make calls and get text messages but that is is what good is a SMART phone that isn't SMART!!!!!  I have had my phone since July and I am about ready to march back to the Verizon store and demand my money back and a new phone.  Not Android.  The phone I have is a LG Revolution just in case anyone is considering one.

 

Tigger33