No power off option screen.

[sarenj]

Just like Brandon_01 and ms_kay (linked to forum posts), I am not given the power off option screen when I try to shut down or restart my HTC Rhyme. This is especially frustrating because I just received this phone as a warranty replacement when my previous phone (bought 11/2011) began doing this same thing. The first time, I called customer service and was walked through troubleshooting and then a hard reset, which fixed it for a couple weeks but then it began doing it again, so Verizon sent me a replacement.

Here's what happens:

I hold down the power button. No power options screen appears. (If I hold it for 5 seconds, it just goes to sleep mode. I have to hold it for at least 10 seconds).

This shuts it down in what I guess is called a "soft reset". That means my phone takes FOREVER to come back on, but it does turn on.

Next time I want to shut it down, I have to do it all over again.

I don't see a point in hard resetting, knowing that more than likely the problem will just start happening again and I am tired of going through and restoring all of my info and settings.

Could it be one of my apps? I mean, I didn't download anything that immediately made it do this, and I didn't change my settings and subsequently have this happen. It just doesn't make any sense.

Could be reason enough for me to try to get rid of my Rhyme.

Any help?

[#2]

Good Afternoon sarenj,

That must be frustrating when your handset will not respond to your attempts to power it off. Have you verified that the software is up to date? I have included a link below to assist you. The latest version is: 1.26.605.11; Baseband: 1.15.00.0816

http://bit.ly/yIYT0E

If the software version is up to date, please try running the device in safe mode. This will help determine if any downloaded apps are affecting the device.

http://bit.ly/yAHjEJ

If the behavior is the same after running in safe mode, please complete a hard reset.

http://bit.ly/xCo3Hk

I hope this information is helpful.

Sincerely,

JonathanK_VZW

VZW Support

Follow Us on Twitter@VZWSupport

[sarenj]

JonathanK-

Thanks for validating my frustration!

My software is up to date. I ended up hard resetting (oops, I didn't know how to do a safe mode test first), and it is working normally again. If it does do it again later, I am glad to know how to run it in safe mode so I can narrow down the cause more readily before hard resetting.

You were very helpful, and thanks again.

Cheers-

sarenj.