Just like Brandon_01 and ms_kay (linked to forum posts), I am not given the power off option screen when I try to shut down or restart my HTC Rhyme. This is especially frustrating because I just received this phone as a warranty replacement when my previous phone (bought 11/2011) began doing this same thing. The first time, I called customer service and was walked through troubleshooting and then a hard reset, which fixed it for a couple weeks but then it began doing it again, so Verizon sent me a replacement.
Here's what happens:
I hold down the power button. No power options screen appears. (If I hold it for 5 seconds, it just goes to sleep mode. I have to hold it for at least 10 seconds).
This shuts it down in what I guess is called a "soft reset". That means my phone takes FOREVER to come back on, but it does turn on.
Next time I want to shut it down, I have to do it all over again.
I don't see a point in hard resetting, knowing that more than likely the problem will just start happening again and I am tired of going through and restoring all of my info and settings.
Could it be one of my apps? I mean, I didn't download anything that immediately made it do this, and I didn't change my settings and subsequently have this happen. It just doesn't make any sense.
Could be reason enough for me to try to get rid of my Rhyme.
Any help?
