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Not Powering off?
Camero1991
Member

When I hold down the power button at the top, it does not give me the option to shut off, restart, etc.

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Re: Not Powering off?
Ann154
Expert
Expert

Is the phone powering off or is the screen just turning off?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Not Powering off?
lilshoez
Member

I know exactly what you're talking about because its happened to me twice. I don't know why/how but I found on a forum how to fix it:

Go to Settings, click Security. Then make sure there is a check mark in the Secure Credentials box.

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