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OTA Download failed
kokotele
Member

About once a day my phone tries to download this update (I'm assuming it's ICS), and it works on the download for a while and fails after getting to 100%.  This happens both over 4G and wifi, and no other error messages or information are displayed.

Not sure how to start troubleshooting this.  Is there someplace I can look in a log to see why it failed?  Any troubleshooting steps folks can offer?

The current Android version is 2.3.4

Thanks!    

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Re: OTA Download failed
lildeern
Member

I'm experiencing the same problem. When I contacted Verizon he suggested I reset my phone. I haven't tried it yet though. I don't want to lose my text messages.

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Re: OTA Download failed
Ann154
Expert
Expert

Text messages can be backed up to the SD card with an application from the Play Store. I personally use SMS Backup and Restore.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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