I am a lucky (I say that for a reason) individual because I pay for the extended warranty plan with Verizon for my account. I have had this phone for atleast 2 years now, and am now on replacement number 5.
LCD died over time, would power on, lights would blink but no screen image. Also the volume button on the outside would no longer work, replaced with....
REFURBED Phone 2:
Charger port died over time, would no longer allow for microUSB connector to power or recharge phone, replaced with...
REFURBED Phone 3:
Speaker at top of phone where you hear the calling party answer (with your head to the phone) no longer worked, BT/Speakermode and wired headset work, but you can't hear the person talk to you in regular use of the phone, replaced with...
REFURBED Phone 4:
Phone arrived with damaged microUSB slot in the box from Verizon, so this phone is actually in worse condition than Phone 3 which I still have since it hasn't been replaced successfully yet.
now moving to REFURBED Phone 5 and they are suggesting a different model for me to try.
I do love the phone, model/brand but I can't stand that I continue to have so many problems with the REFURB phones and having to save/move/and set up my phone almost every 6 months or less.
Hope someone else's mileage is better.
I have the original Tbolt I purchased April 2011. It is deactivated now, but still works. I have been debating giving it to another family to replace their phone which is starting to have some issues with storage space.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
TBH Ann, I didn't suffer some of the other issues that people had (shutting off) and there are others I did have (issues with extended battery and how it really diminished quickly over time) and having to move to the original battery again. Never had issues with the OS upgrades.