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Phone Trouble
Haily
Member

A couple weeks ago, my phone completely turned off and wouldn't turn on for about fifteen minutes. After that, my phone barely gets any service, txt messages take forever to send and receive, and when I try calling anyone, it won't do it at all. My calls also get dropped often. I know its not the service because most of the people that I live in the same building with that have the same service have no problems what so ever. Is there anything I can do to solve all these problems?

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Re: Phone Trouble
vzw_customer_support
Customer Support

Hello there Haily! Let's get that device working as it should! The issues described are not known; however, we can provide you a solution. Prior to the device turning off, were there any new applications downloaded? Has a hard reset ever been completed? What is your zip code? Here to assist.

Lena A.
Follow us on Twitter @VZWSupport

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Re: Phone Trouble
Haily
Member

no there wasn't any applications downloaded and the hard reset was completed...my zip code is 60088

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