Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Phone isn't working but lights on back and home buttons are on
dthatsme33
Member

I'm not sure what's happening with my phone. I can't get anything to come up on the screen. I hold the power button down and the home and back buttons at the bottom just blink. I tried plugging it in to charge but nothing happens. Anyone have any ideas?

0 Likes
Re: Phone isn't working but lights on back and home buttons are on
SuzyQ
Sr. Leader
Sr. Leader

Here are a few things to try - they may or maynot make a difference, but try them and let us know?

Remove the SIM card and reinsert it to reset the network connection.

Hold the power and volume down buttons together for up to 30 seconds (it seems like forever!) to force a restart.

0 Likes
Re: Phone isn't working but lights on back and home buttons are on
SuzyQ
Sr. Leader
Sr. Leader

dthatsme33 wrote:

... I hold the power button down and the home and back buttons at the bottom just blink.

This is what happens when the screen is locked.  If you can swipe up to unlock the screen (or enter your passcode, or do whatever you have set as security, default is just a swipe up), then hold the power button down, you should get options to power down, start airplane mode, etc....  If the power button is held down and the main screen is locked, the blinking home and back buttons are all you get.

0 Likes