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Correct Answer!
Phone isn't working but lights on back and home buttons are on
dthatsme33
Member
‎01-16-2014 11:02 AM

I'm not sure what's happening with my phone. I can't get anything to come up on the screen. I hold the power button down and the home and back buttons at the bottom just blink. I tried plugging it in to charge but nothing happens. Anyone have any ideas?

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Correct Answer!
Re: Phone isn't working but lights on back and home buttons are on
SuzyQ
Sr. Leader
Sr. Leader
‎01-17-2014 05:11 PM

Here are a few things to try - they may or maynot make a difference, but try them and let us know?

Remove the SIM card and reinsert it to reset the network connection.

Hold the power and volume down buttons together for up to 30 seconds (it seems like forever!) to force a restart.

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Correct Answer!
Re: Phone isn't working but lights on back and home buttons are on
SuzyQ
Sr. Leader
Sr. Leader
‎01-21-2014 12:07 PM

dthatsme33 wrote:

... I hold the power button down and the home and back buttons at the bottom just blink.

This is what happens when the screen is locked.  If you can swipe up to unlock the screen (or enter your passcode, or do whatever you have set as security, default is just a swipe up), then hold the power button down, you should get options to power down, start airplane mode, etc....  If the power button is held down and the main screen is locked, the blinking home and back buttons are all you get.

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