Phone keeps cutting off by itself

[jessica2010]

My phone keeps cutting off randomly by itself. My battery life will be at 100%, then it will cut off, and suddenly jump to 18%. Anyone had this problem before?

[vzw_customer_support]

Jessica2010, that is strange that you are having those issues! When did this start happening? Does the phone ever get hot? Have you ever had the battery replaced? Have you tried to charge the device using a different charger?^SP