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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Phone won't connect to wifi
kritkoz
Member

The wifi connection is fine.. Sometimes it will connect... Other times I have turn wifi off and on so it works. Now, it won't connect or work. I've only had this phone for 5 days, I already had to get a 2nd one because the 1st one was completely messed up..

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Re: Phone won't connect to wifi
vzw_customer_support
Customer Support

kritkoz,

I'm sorry that this device is having issues connecting to WiFi. This is a great device and I was not able to find other issues related to this in my research for you. There was a recent software update that I would like you to install if not already to ensure this is fixed. Please go to Menu> Settings> Software Update to ensure the update is successfully downloaded and installed. If the issue persists after the software update, I recommend performing a hard reset (http://bit.ly/xCo3Hk) to correct. Please ensure to backup your contact, calendar, etc to Gmail before the reset.

Let me know that this resolves the WiFi concerns so I can assist if necessary.

Thanks!
AdamE_VZW
Follow us on Twitter @VZWSupport

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