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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Phone won't connect to wifi

The wifi connection is fine.. Sometimes it will connect... Other times I have turn wifi off and on so it works. Now, it won't connect or work. I've only had this phone for 5 days, I already had to get a 2nd one because the 1st one was completely messed up..

Re: Phone won't connect to wifi
Customer Support


I'm sorry that this device is having issues connecting to WiFi. This is a great device and I was not able to find other issues related to this in my research for you. There was a recent software update that I would like you to install if not already to ensure this is fixed. Please go to Menu> Settings> Software Update to ensure the update is successfully downloaded and installed. If the issue persists after the software update, I recommend performing a hard reset ( to correct. Please ensure to backup your contact, calendar, etc to Gmail before the reset.

Let me know that this resolves the WiFi concerns so I can assist if necessary.

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