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Phone won't connect to wifi
kritkoz
Member

The wifi connection is fine.. Sometimes it will connect... Other times I have turn wifi off and on so it works. Now, it won't connect or work. I've only had this phone for 5 days, I already had to get a 2nd one because the 1st one was completely messed up..

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Re: Phone won't connect to wifi
vzw_customer_support
Customer Support

kritkoz,

I'm sorry that this device is having issues connecting to WiFi. This is a great device and I was not able to find other issues related to this in my research for you. There was a recent software update that I would like you to install if not already to ensure this is fixed. Please go to Menu> Settings> Software Update to ensure the update is successfully downloaded and installed. If the issue persists after the software update, I recommend performing a hard reset (http://bit.ly/xCo3Hk) to correct. Please ensure to backup your contact, calendar, etc to Gmail before the reset.

Let me know that this resolves the WiFi concerns so I can assist if necessary.

Thanks!
AdamE_VZW
Follow us on Twitter @VZWSupport

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