Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Correct Answer!
Problems with email. I can not access emails that are in my folders in any of my email accounts.
tweave87
Member
‎06-14-2011 04:25 PM

I have a HTC Thunderbolt. I have aol, a local email service and my work email. So long as the email is in my inbox I can view repy anything I want. But if it is an old email that I have moved to a folder it is not longer seen by my thunderbolt. This problem is on all emails that I have. Anyone know how to fix this?

0 Likes
5 Replies
Correct Answer!
Re: Problems with email. I can not access emails that are in my folders in any of my email accounts.
Ann154
Expert
Expert
‎06-14-2011 05:17 PM
Have you tried any of the email applications on the market? They might provide the functionality you desire. I have heard of k9 and touchdown. There are bound to be others.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Correct Answer!
Re: Problems with email. I can not access emails that are in my folders in any of my email accounts.
tweave87
Member
‎06-14-2011 07:08 PM

No I have not tried any email apps. I dont think I should have to. Since I can get my new emails with the Thunderbolt email app there should be no reason I couldnt access the stored emails in my folders. Especially when the manual says I can. But there is nothing about what to do if it dont.  But thanks for the idea.

0 Likes
Correct Answer!
Re: Problems with email. I can not access emails that are in my folders in any of my email accounts.
SteveRGraham
Member
‎07-03-2011 05:41 PM

I am having the same problem. I use to have a Fascinate and I was able to retrieve 5-10 messages at a time from AOL folders.

0 Likes
Correct Answer!
Re: Problems with email. I can not access emails that are in my folders in any of my email accounts.
21stNow
Sr. Member
‎07-04-2011 05:45 PM
SteveRGraham wrote:

I am having the same problem. I use to have a Fascinate and I was able to retrieve 5-10 messages at a time from AOL folders.

Are you saying that if you are in the Mail app and hit the menu button, the option for folders is not there?

0 Likes
Correct Answer!
Re: Problems with email. I can not access emails that are in my folders in any of my email accounts.
bearone21
Leader
‎07-05-2011 01:14 AM

is this a folder/s you created?

0 Likes