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Question about asurion coverage for thunderbolt
kmerchie
Member

I called support and talked to them about my phone just dropping data coverage many times a day for no reason and stuff like that.

They told me since I had Asurion coverage, it would be covered through that.

Checked out the info on them, and I am under the idea that if I do indeed have a hardware/software issue that I would have to pay the $100 deductible??

I'm sorry but if that turns out to be true, I am outta here Verizon!!! No way am I paying for a busted phone that you sold me.

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Re: Question about asurion coverage for thunderbolt
vzw_customer_support
Customer Support

Hi there Kmerchie!

Please don't go! We'll figure this out together. I'm so sorry that you're having issues with your device in the first place. 

We have a lot of available troubleshooting steps to attempt and resolve network connectivity.  If you've already tried any of this please disregard and update us on your completed troubleshooting steps.

- Turn the phone off for 10 seconds and then back on
- With the phone off remove and reinsert the sim card
- Ensure you don't have any Task Killers, Battery Savers, or AntiViruses. Please uninstall them if you do.
- Attempt using your phone in safe mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40136

If your phone functions properly in safe mode then there is a third party application that's causing the issue.  If all of the above steps don't work then I would recommend a Hard Reset:

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=39075

Keep us posted!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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