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Question about asurion coverage for thunderbolt

I called support and talked to them about my phone just dropping data coverage many times a day for no reason and stuff like that.

They told me since I had Asurion coverage, it would be covered through that.

Checked out the info on them, and I am under the idea that if I do indeed have a hardware/software issue that I would have to pay the $100 deductible??

I'm sorry but if that turns out to be true, I am outta here Verizon!!! No way am I paying for a busted phone that you sold me.

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Re: Question about asurion coverage for thunderbolt
Customer Support

Hi there Kmerchie!

Please don't go! We'll figure this out together. I'm so sorry that you're having issues with your device in the first place. 

We have a lot of available troubleshooting steps to attempt and resolve network connectivity.  If you've already tried any of this please disregard and update us on your completed troubleshooting steps.

- Turn the phone off for 10 seconds and then back on
- With the phone off remove and reinsert the sim card
- Ensure you don't have any Task Killers, Battery Savers, or AntiViruses. Please uninstall them if you do.
- Attempt using your phone in safe mode:

If your phone functions properly in safe mode then there is a third party application that's causing the issue.  If all of the above steps don't work then I would recommend a Hard Reset:

Keep us posted!


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