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RE-ACTIVATION Help needed!
wetherb67
Contributor - Level 1
‎10-05-2011 09:32 PM

I previously activated a thunderbolt on my account.  then switched to the iphone 4.

 

I would like to put the same thunderbolt back on my account in place of the iPhone.   it has not been 30 days yet.   how would i need to reactivate it...i have seen that you should NOT dial *228 with the Thunderbolt.

 

 

 

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Re: RE-ACTIVATION Help needed!
Wildman
Legend
‎10-05-2011 09:46 PM

DO NOT DIAL *228 because I was told it can damage sim card, you have to contact a CS rep to get the device card activated because when you deactivate a 4G sim and switch to a non 4G device the sim usually dont want to reactivate, I have also heard of some that had to replace the sim after a spedific time limit because the sim is removed from the system..

 

Call CS rep and they should be able to get you going...

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Re: RE-ACTIVATION Help needed!
budone
Legend
‎10-05-2011 11:59 PM

Wildman is correct, you will need a new SIM as it has been passed 14 days. Call in and they will send you a replacement

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Re: RE-ACTIVATION Help needed!
dabubbakin
Contributor - Level 3
‎10-10-2011 01:02 AM
My sim died after 24 hrs deactivated. Tech support can't fix over phone lines. You have to go to a store and get a new sim activated. It's free.
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