Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
RE-ACTIVATION Help needed!
wetherb67
Novice

I previously activated a thunderbolt on my account.  then switched to the iphone 4.

 

I would like to put the same thunderbolt back on my account in place of the iPhone.   it has not been 30 days yet.   how would i need to reactivate it...i have seen that you should NOT dial *228 with the Thunderbolt.

 

 

 

0 Likes
Re: RE-ACTIVATION Help needed!
Wildman
Sr. Leader
Sr. Leader

DO NOT DIAL *228 because I was told it can damage sim card, you have to contact a CS rep to get the device card activated because when you deactivate a 4G sim and switch to a non 4G device the sim usually dont want to reactivate, I have also heard of some that had to replace the sim after a spedific time limit because the sim is removed from the system..

 

Call CS rep and they should be able to get you going...

0 Likes
Re: RE-ACTIVATION Help needed!
budone
Sr. Leader
Sr. Leader

Wildman is correct, you will need a new SIM as it has been passed 14 days. Call in and they will send you a replacement

0 Likes
Re: RE-ACTIVATION Help needed!
dabubbakin
Novice
My sim died after 24 hrs deactivated. Tech support can't fix over phone lines. You have to go to a store and get a new sim activated. It's free.
0 Likes