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Rebooting after update

tiggervd
Newbie
‎05-13-2011 02:29 PM

I updated my phone and for some reason, it will reboot itself and sometimes shut off.  I've had the phone since the day it was released and only had one random reboot.  It has rebooted several times since updating. Anyone else having this issue? Thanks!!

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AyaniB_VZW
Verizon Employee
In response to gina7289
‎06-15-2011 03:23 PM

Hi gina7289,

 

I know that you are eager to take advantage of a software update to resolve the reboot issue.  At this time we do not have a specific date an update will be available.  Please rest assure we will communicate with our customers as soon as an update is available.  Definitely let me know if you have any additional concerns.

 

 

 

 

Thanks for you involvement in the community,

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AZSALUKI
Legend
‎05-13-2011 02:41 PM

aparently it's an issue with the update....particularly, if the network isn't great in your area.

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aldap
Enthusiast - Level 2
‎05-13-2011 02:44 PM

Issue with update, it has been reported on various Android forums.

 

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Ann154
Community Leader
Community Leader
‎05-13-2011 02:45 PM
My phone has not rebooted since the update was applied. This includes areas where my signal isn't the greatest too. I will watch out for it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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TopGunMav
Enthusiast - Level 1
‎05-13-2011 03:02 PM

Since I updated today, I have had a shutdown and 2 random reboots. 

 

Any ideas on how to resolve this?

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PJNC284
Master - Level 2
In response to TopGunMav
‎05-13-2011 03:06 PM

2 options: 1) call verizon, get a replacement sent and don't update it or 2) revert back to an older radio version.  The latter method isn't trivial though and we can't talk about it here.

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Joeybr17
Enthusiast - Level 1
‎05-13-2011 03:14 PM

I'm in Huntsville, AL and since the update have had 4 arbitrary reboots, two in the middle of calls.  Have full 3G coverage in my area.  My brother in Nashville has the Thunderbolt as well, has been rebooting for him as well.

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Synycalwon
Contributor - Level 1
In response to Joeybr17
‎05-13-2011 03:24 PM

It's odd that some seem to be affected while others are not. I'm in the not category so far. Since updating yesterday morning, I've been in very poor to no signal areas between home and work, yet the phone has operated normally since it booted up after the update. I wonder if it has anything to do with any third party apps downloaded/installed or particular stock apps being used or how they're configured? My TB is stock all the way, with only a few stock apps updated (ex. Adobe Reader, Flash Player, Google Maps, Gmail). I also don't use any of the social networking apps, just the aforementioned ones. Also, could it be something with what cell towers it hits related to the tower configuration? Or are there just a bad batch of these phones out there? These smart phones are so much like computers, complex in nature and so many variables that can cause problems. In troubleshooting, it's a process of elimination which can be difficult and time consuming. :smileysad:

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GreenRobot
Contributor - Level 3
In response to Synycalwon
‎05-13-2011 04:18 PM
Synycalwon wrote:

It's odd that some seem to be affected while others are not. I'm in the not category so far. Since updating yesterday morning, I've been in very poor to no signal areas between home and work, yet the phone has operated normally since it booted up after the update. I wonder if it has anything to do with any third party apps downloaded/installed or particular stock apps being used or how they're configured? My TB is stock all the way, with only a few stock apps updated (ex. Adobe Reader, Flash Player, Google Maps, Gmail). I also don't use any of the social networking apps, just the aforementioned ones. Also, could it be something with what cell towers it hits related to the tower configuration? Or are there just a bad batch of these phones out there? These smart phones are so much like computers, complex in nature and so many variables that can cause problems. In troubleshooting, it's a process of elimination which can be difficult and time consuming. :smileysad:

Funny you say it's odd that some dont have issues. Two days ago a friend of mine came over and I saw he got a TB so I asked how he liked it. He "said it's great I love it". I said " really cause I want to smash mine with hammer on the counter at a Verizon store". He was baffled as to why I was so upset with my TB so I explained the problems I was having and while I had his phone in my hand I touched the browser icon, the phone did some thinking, and came back with a no connection error. He say " yeah it does that sometimes". I just laughed cause he is one of those that thinks it's great but didn't realize the no connection issue is a common problem.  So I think that there are a good percentage of TB owners out there that just deal with it. 

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AZSALUKI
Legend
In response to GreenRobot
‎05-13-2011 07:05 PM

many really don't have issues. i have none (other than the gps and sound while recording....that we know everyone has). have yet to get a connectivity problem and not one dropped call, whereas my friend in chicago has 3-5 dropped calls every day????

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tebrodrick
Enthusiast - Level 1
In response to AZSALUKI
‎05-13-2011 08:38 PM

Never had a random reboot since I got the phone on March 17th. I did the update yesterday, and all was fine. Now today, two random reboots since Noon. Grrr.

My battery is being sucked dry by the "android system" now too.

 

Tom

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blondie576
Enthusiast - Level 2
In response to GreenRobot
‎05-17-2011 06:30 AM

I am one of "those" that did not know there was a problem.  I got the Thunderbolt for my first droid experience.  I really did not know I ever had a problem except for the weather widget never knowing where I was.  That was the only gripe I really had.  Two weeks ago it started working better (I did not change locations while I slept).  Got the update over the weekend and now I am back in a "home" location 150 miles from the real home. 

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JimH4662
Enthusiast - Level 2
In response to blondie576
‎05-17-2011 12:15 PM

If you have trouble with the TB, on location and or it rebooting, call Tech support and report it. If it is the battery you have to work around the use because of the type of device it is. It multitask, and the iphone and others don't. It is hard to weigh usage with others unless you would have the exact same apps, usage, and locations to give you and accurate battery level. You have to call and report the problems. Verizon does not program the software/firmware. They forward the information to HTC. They are the ones that have to fix the issues. So call many times.

The location for weather is still a problem noted today with my call to Tech support. They are reporting this to HTC.

The new firmware may of helped some phones.

The rebooting may also be the update. So call and report it. I ask Verizon if they were raising hell with HTC, they said they were.

Hope this helps some out 

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fanman2
Enthusiast - Level 2
‎05-14-2011 03:13 PM

YES...I'm having the same random reboot problem since I downloaded the new software update.  And to the best of my knowledge, my phone NEVER did a random reboot prior to downloading the new software.

 

This situation is a real pain in the butt...especially if I am in the middle of a phone call, or writing an email or sending a text.

 

I performed a hard reset on my phone to see if that will stop this random rebooting, but it's only been a few minutes since I did it, so it's too soon to tell if it did anything.

 

I'll report more as I know more.

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frankzumo
Enthusiast - Level 2
In response to fanman2
‎05-14-2011 03:58 PM

I purchased my phone on 5/9/2011 and I never had a problem with the thing rebooting. After I received the update my  phone was rebooting at least two or three times in a hour. I took the phone back to the Verizon store yesterday and they reset it back to factory settings. I was told to from customer service if the phone continues to reboot after 24 hours to bring the phone back and they would give me a new phone. So far I had one reboot. Within that 24 hour  window. I figured I would just wait it out over the weekend to see what happens.

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kentman
Enthusiast - Level 3
In response to frankzumo
‎05-14-2011 05:37 PM

One random reboot here already after doing the update.

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Chiripo
Enthusiast - Level 2
In response to kentman
‎05-14-2011 07:01 PM

Sorry to hear that guys.  I have the phone since day one and it has been working fine before and after the update.  I did a factory reset after the upgrade, and this is me, I always do this after any software upgrade.  Hope a solution is found for everyone else having problems.

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Synycalwon
Contributor - Level 1
In response to Chiripo
‎05-14-2011 08:27 PM

Mine too has been working normally since day one (before and after the update). According to some comments posted on Droid Life (http://www.droid-life.com/2011/05/13/htc-thunderbolt-users-experiencing-random-reboots-after-update/), the reboot issue is not the phone itself, but related to the cell towers in your area. (search the comments there for the word tower). Example comment below:

 

"For all of those who are getting replacement phones, your new phone is still going to reboot after receiving the update as the phone isn't rebooting due to any software related issue on your phone.  Instead the towers in your area need to be updated which is part of the reason for the large 4g outage a few weeks ago. Those not having any reboots is because the towers in your area has already received the software update."

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HDthunder
Enthusiast - Level 2
‎05-15-2011 05:48 AM

Wow what a horrilbe phone roll out by Verizon. How can you release an update the seemily doesn't really improve anything? No one is reporting better batter life or performance. Plus now we or atleast some of us or having our phones reboot when everything was working fine before. That's just silly. I dont care if my towers arent updated dont roll out the phone update until all of the towers are updated. I came to Verizon for great coverage and quality phones and service, but am left with a gimpy 4G phone I have to run in 3G just to get through the day and now randomly reboots. So glad I decided to pay the premiums and switch. 

 

Get on you game Verizon and fix this crap or extend the 4G hotspot promo until all this stuff is fixed. 

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Wildman
Legend
In response to HDthunder
‎05-15-2011 08:06 AM

With all the issues reported after the update, no one has yet decided to hard reset and see if problems get resolved....  After 2.2 update on Droid X a number of fixes did not take until after a hard reset.

 

A hard reset should be a must when doing a major update or bug fix.  And the level of items update needed to fix I would say this update would be major.

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frankzumo
Enthusiast - Level 2
In response to Wildman
‎05-15-2011 09:00 AM

Well I did a hard reset, soft reset........I even reset the reset to no avail. 

 

Since I am within my 14 days I will be at the Verizon store first thing Monday morning to get a replacement phone and I will not be updating it. I must also add that this tower theory is as silly as paying for someone to cut my wrists and hang me at the same time. People paid for something that seems to not work.

 

If I seem a little ticked off it's because I am on a Verizon forum and it seems that they are looking the other way on this problem. I have been on other forums with posts about random rebooting of the "Great HTC Thunderbolt 4G LTE".

 

Thanks Verizon!

 

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